I never received an order acknowledgement email and there is no Fast track order on their systems. I explained about the failed saturday delivery and extra charge, the fact that the parcel was a mess and had been passed around among drivers and finally, that what I had received was PINK and resembled a CHILD'S TOY. They are still refusing to refund my money. If you have any further queries on this, you can find our contact details here, Privacy hub|Privacy policy|Cookies policy|List of cookies|Cookie preferences|Terms & conditions. I had wanted to upgrade for a while and as I had a (small, simple) wedding coming up and had agreed to take the pictures, decided it was definitely the right time for the purchase as I could use my own equipment instead of hiring. I have just figured they advertise to sell goods which does not exist. Might be pending transaction and can return within 3-5 days. Beanbags are out of stock. Meanwhile, someone else tweeted: "Can you please refund 120 youve taken from my account without actually processing my order? When I queried this, she explained that, although I had received the item on Saturday 28th, I had not called about the mix up until Wednesday 2nd. We said it is not right when they are willing to accept returns before but on this item you refused. There's nothing you need to do as the funds will appear back in your account within five days depending on your card issuer. I went to Argos to buy a bed, then went to the counter and placed my order. With all the misquotes she made and the false details she quoted, I didn't trust her to do her job properly, so I decided to start looking into it myself. david and olivia review I spent nearly 1,000 on furniture (which they took from my credit card in record time). Because of this i was treated like a second class citizen. argos rang me up with a delivery date and time, when late, rang them to see when my appliance was coming only to be told it wasnt coming on this day at all .after i had took time off work and waited around all morning, im so not happy, when complained on the phone i was told it was me that had made the error not them . We often link to other websites, but we can't be responsible for their content. Argos - Taking money for products which are not available I think its a stock issue. After several non-existent oneill spellings, i told him. Talk about what services you provide. Thank you so much for your replay . Didn't really think much of it (there is often some problem or other with their website) as I had enough to get on with. Called BOI, they cant find the issue on my side, so has to be Argos. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Leave the Archive, I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. I didnt purchase the item, have no order confirmation for it but the payment has still been taken from my bank but is marked pending in my PayPal. I am not even given the chance to order alternative bed! This time, when I asked to speak to a manager, I was told that I had come through to 'customer services' and "we are all managers here" - YEAH RIGHT! By browsing this website, you consent to the use of cookies. The laptop had never even left the house and had only been used in a correct manner at all times. So, again, I had to explain about the delivery being late (check with your couriers) and about my conversation with Will, to which, she replied that she didn't know what had happened as she couldn't get into my details as 'Lisa' had put a block on it. barts health directors; chi omega early alumni status One shopper tweeted Argos saying she'd been charged 1,200 and had. I recently did quite a bit of overtime and finally decided to treat myself to a new camera. Will I need to wait at least 17 working days? "I tried to place an order which wasnt going through so tried four times, just over 300 each time. http://www.argos.co.uk/static/Product/partNumber/7641644.htm I have been without my laptop for two months now. And that Ive USED it! For customers who've got their items but want to return them, Argos has extended its refund policy. ", Another shopper asked: "Perhaps you can return the 140 you have taken from my account with no order created? This has never been the case before as Argos always accepted returns. Had I known I would have exchanged it there and then! WHAT ABOUT CUSTOMER PROTECTION BECAUSE YOU CAN BET THAT HAD IT HAVE BEEN A MATTER OF HOURS BETWEEN ME RETURNING THE USED IPOD AND NOT MINUTES THEY WOULD HAVE ACCUSED ME OF SWAPPING THEM OVER AT HOME WHEN I THINK THAT PROBABLY THAT IS WHAT A MEMBER OF STAFF HAS PROBABLY DONE. One shopper tweeted Argos saying she'd been charged 1,200 and had received no confirmation of her order. and asked exactly where this left me. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. I have just checked - the extra charge was not taken from my bank (it was just pending the first time I saw it there on the day I placed the order). Argos Limited 2023. Thank God I did not pay an order online where I would realize two weeks later they will never deliver this and I would have just wasted time having to order different one after I would figure this out. I also requested 'Lisa's' surname so I could get through to her but was told that they are "no allowed to give out their surnames". This comment was posted by a verified customer. I have searched for this model all over and do not see any relevant link other than argos. An Argos spokesperson said: We are in touch with these customers to apologise for the delay and reassure them we are processing their refunds. How on earth does that work? If it's been two hours since placing your order, and you havent had a confirmation email yet or there was an issue during payment, your order may not have gone through and it could appear in your account as pending. But if it happens again please bring this up. I am considering going to the Ombudsman, to claim interest back from Argos, which they have earned on my money over the past 2 months. On Monday, the allusive 'Lisa', called me. Argos have now taken nearly 700 from my bank account and all I got from the complaints department was to speak to my bank who can't do anything as this is an error by Argos. Were really sorry for any inconvenience this might cause. So it was agreed that I would do this on the Friday (when I was next off work). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Iconic discount shop to shut its doors next month - is your local affected? Help & FAQs - An error message appeared when I placed my order - Argos I explained that my head was about to explode and wanted to speak with manager as I wanted this sorted out immediately as I was in no mood to keep repeating myself. View our online Press Pack. "The money is now leaving my account but I have no order confirmation from any of the orders to say its placed. Well, lets first get the original payment back that would be a good start! 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. But looks like greediness to get more and more prevents tehm from doing that. I am obviously not going to let this drop, so I would be grateful if anyone out there can provide me with any info that would help. From the 1st phone call to place my order, all I have had are problems. I will post details of final outcome once this is over, in the hope that it will help others. I should add that I also paid an extra 2.95 for a Saturday delivery slot (delivery before 1pm). Argos told us it's currently experiencing a high number of calls to its customer service line due to the coronavirus crisis, but says it aims to refund shoppers who've been charged but not received their orders "as soon as possible". i have also been stung by the argos shop scam its more like a legalized fraud than a shop i ordered a dinning table and chairs shown in stock on the web on 4 of nov 2011and expected 14 day del how wrong i was phone call from argo today 29 nov carnt have table and chairs untill end of feb 2012 i can have a gift voucher refund as i paid by gift voucher but whats the point as they carnt sell me what i wanted two other tables simialar to the one i ordered are both out of stock but the one i ordered is shown on there website still for sale and in stock and now theres not even 28 days left to try and order another off them for a replacement this is the last time i ever buy from argos unless i have no choice and can take it away myself all there staff are so helpfull and understanding on the phone I WISH something needs to be done to shut them down after i have got my stuff next year of course it was quicker buying my house to put the table and chairs in then dealing with argos or have they ran out of oak to make my table with and are just growing a bit more. This content may be old or outdated. I also said that there must be some law which they were breaking. As in this case had we not chased the order up we would have been non the wiser and Argos would have held on to our money indefinitely. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Now I don't have the money to get the correct item I need! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Some shoppers say they've been charged as many as four times by Argos, despite the order not going through on any occasion. I looked at a few and decided on the Samsung GX10, which was going for 579.99, so I placed the order, along with another item (wedding present) via the internet on the Argos site. Is 10 days normal? The response? I said that was fine but how were they going to compensate me for the 3 lengthy phone calls i had made. Argos crashed during payment. Money gone, no confirmation. Argos taken money but item is still out of stock - Is this normal? argos taken money but no order confirmation. So I told them then please release my funds ASAP as there is an Order expiry date of 10 days and I can't wait for the 10 days. The operator said my daughters card would be re credited immediately and could only apologize. On Monday my 17 year old daughter ordered 6 items of jewelery from the Argos website for home delivery. To comment on this thread you need to create a Mumsnet account. Editor, Marcus Herbert. They said it . This was not good enough, so I went back home with the piece of pink plastic c*** (sorry, Vivitar) that had been delivered and a terrible headache and called through to 'customer services' again. You keep telling yourself that! 1999-2023 PayPal, Inc. All rights reserved. After a month, I called to find out when to expect delivery, only to be told that half of our order had still not reached them - by that they meant that only half of the actual items, e.g. If it's been two hours since placing your order, and you haven't had a confirmation email yet or there was an issue during payment, your order may not have gone through and it could appear in your account as pending. Spicemas Launch 28th April, 2023 - Facebook Argos Chat Support told me that Argos cannot cancel these "pending charges" as they have no order number and that . after that they don't care about whats wrong with your product, I think the whole company is a disgrace, I bought a digital camera, after less than 15 minutes the battery wore out, it also took really bad low quality pictures even though its 10mp (Kodak c1013 DONT BUY THIS PEOPLE), so, I asked for an exchange, (not even a refund!) By this time I was in danger of losing my temper completely and asked for the address which i could write to informed her that i would be putting a complaint on the internet forum and that we would be recommending to our wide circle of friends that they do not use this Argos home delivery service. So I called the person that had signed the letter (not charmless 'Lisa'). http://www.argos.co.uk/static/Product/partNumber/7641637.htm All are laughed. Sports pages oneills on every Gaelic top. I was without my laptop for six weeks when I finally received it back and powered it up the screen remained blank. Knowing I was getting no where I got to the point of my complaint and asked of they were in the nature of taking money for goods they were unable to provide, also that the internet was showing some of these items still in stock. I demanded to speak to someone else and was put through to the woman who sits opposite 'Lisa', in the escalations department. Customers have blamed the payment error on a website glitch, although Argos told The Sun its unaware of any website issues. You are viewing the PayPal Community Archives. It looks like you're new here. argos taken money but no order confirmationargos taken money but no order confirmationargos taken money but no order confirmation Bank cant help me. argos taken money but no order confirmation I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. By browsing this website, you consent to the use of cookies. I was so worried . DO NOT BUY ELECTRONIC GOODS FROM ARGOS, Hey everyone, the citizens advice can put your cases through to trading standards who will get your money back! There is no communication between them, or with the customer. It could not have been plainer that the days of, 'the customer is always right' are long gone, instead having been replaced by Argos with, 'sc**w the customer and see how much extra money we can make from them'. If you've been charged, we'll automatically refund your money back to your bank account and you should try placing the order again. Share your photos and videos with others to prove the truth of your words. I tried to order a 350 phone off Argos yesterday. . Its the biggest name in ulster. Help!! What a load of s*** they feed to people day in and day out. argos taken money but no order confirmation. The women who answered the call informed me she was the person who i was being originally put through to when I had cut off the phone call. Instead, she starts quizzing me, miss quotes the taped conversation I had with Will (yet maintaining she listened to it), that they took the funds from my account as soon as order was placed (would not normally have trouble believing this but had already checked twice with bank and knew it went out on 30th - four days later, two days after delivery was due) and then tells me that she is going to investigate this further, with staff and couriers etc. And finding it uses more power than a laptop! Sign in or register to get started. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. They have an online promo code TECH10 available for 10% off that expires midnight today so I took advantage of that. They seem to have all their beanbags coming from one supplier which is obviously not up to it. I fully intend to take the matter further up the chain of command until i get a satisfactory out come. After assuring her that it was them who had terminated the call which she denied and a short 2 way banter ensued with her not wanting to take responsibility. I queried the lateness of the delivery with the driver, explained the situation (goods too late etc. Argos - No Order Confirmation! MoneySavingExpert Forum "Ive now lost money and have no idea how I can get my daughter's birthday presents. This review was chosen algorithmically as the most valued customer feedback. It's not my desire to brag, but I think I can outdo most of you in the 'getting ripped off by Argos' department. When I got home I noticed they were not compatible so I returned to argos(33 miles) to get a refund. We are experiencing extremely high call volumes at the moment and sorry for the inconvenience this may be causing., Iconic high street favourite to return after 4 years as shoppers 'can't wait'. They told me to wait and see what happens and if I am charged then they're happy to refund me. It would not have been so bad if they told us on purchasing the wii we would have knownthey said staff always tell people about it NO THEY DONT ! I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back . Not to mention surfing, skiing. I was amazed to say the least the operator then checked to see the current stock ability of the items and said everything was now sold out and therefore unavailable. They said it is up to Paypal. I bought a Samsung blu-ray player along with the Samsung wireless LAN USB stick. As all our records show that the correct item was sent out to you I am unable to assist you further in this matter. This can take up to 7 working days. The fact that they have taken the money would assure me that I would be getting a delivery when stated.She was told item would be delivered in 3 weeks so should therefore have her item delivered and if not then a courtesy call from Argos to apologise and explain the problem would have meant that she would have had more time to look around and I stood for a while and the guy previous that took my order whispered to another guy that then served me. argos taken money but no order confirmation. This can take up to 7 working days. To inquire about a licence to reproduce material, visit our Syndication site. two items of the same product which is Indesit IWB6113 Washing Machine - which does not seem to exists. Jul 3rd, 2022 by . money stuck in pending transaction - MoneySavingExpert Forum On the payment says Order Expiry Date : 10 days from the payment date . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Goodbye. I contacted the courier company and spoke with a very reasonable person (who shall remain nameless as I don't want them sacked for telling the truth). I placed a home delivery order with Argos on Wednesday. They are blaming Paypal for what it looks it's their issue. We've asked Argos if these shoppers will be refunded automatically, or if customers need to get in contact, and we'll update this article when we know more. Will do that, but has anyone else experienced the same with Argos? I was told the money would be returned to my account within 7-10 days max. The first pending transaction used the 24.99 gift card, 240.10 PayPal balance and 134.90 bank funds (399.99) The second pending transaction used 375.00 from my bank (so they still accepted the gift card with this order). Since when was this customer service? In the meantime, you can contact Argos via its live chat or by phone on 0345 640 2020 - although keep in mind they're experiencing a high number of enquiries. wardrobe, had been sent to them. I had this last week, I got charged twice and only received one order confirmation. LOLICOPTER! The Perth branch returned my payment via the card I bought it with, then told me it takes 10 days to reach my account!
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