Product knowledge: Specialists need to have a thorough understanding of the products they sell. You always meet, and at times exceed, your established performance goals. All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. scusiamo se questo pu causarti degli inconvenienti. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Learn more about what it takes to succeed as a specialist, the skills you'll need to become one, and what you can expect on the job. Apple specialists are responsible for providing support and assistance to Apple customers. Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. pour nous faire part du problme. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Si continas viendo este mensaje, Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Learn more (Opens in a new window) . Technology specialists provide support services for technological systems, programs, and networks. Whether youre teaching a customer how to do something amazing or troubleshooting something technical, youll help save someones day. to let us know you're having trouble. Provide insightful advice and friendly, hands-on technical support. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Specialists often use technical skills to troubleshoot and resolve issues for their clients. ein Mensch und keine Maschine sind. Cupertino, CA. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Copyright 2023 Apple Inc. All rights reserved. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Als u dit bericht blijft zien, stuur dan een e-mail They stay apprised of marketplace trends to ensure the product has a competitive position. In this role, you wont be expected to repair hardware. You have excellent time management skills and can make decisions quickly. Copyright 2023 Apple Inc. All rights reserved. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. In some organizations, they may also perform sales duties, promoting certain technology products or services. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Able to work on weekends as needed.. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Technical Specialist Job Description - Betterteam Related: Apple Specialist Interview Questions and Answers. Read A Technical Specialist job description and meaning. Technical Support Specialist Job Description [Updated for 2023] - Indeed Apple is a drug-free workplace. Toms enthusiasm for connecting with others has given him a bit of a following. 4.2. We're creating something magical for the person who uses it. They evaluate technical programs, develop application designs and web pages, provide customer service for programs and applications, and train customers and staff in . Documents and demonstrates solutions by developing documentation, flowcharts, layouts . The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Se continui a visualizzare Youll be our customers human connection to Apple: empathetic, friendly and real this is more about restoring relationships than repairing technology. At other times, you refer customers to support team members who get them up and running again. Communication skills: As a software engineer, you may be required to communicate with clients, managers and other software developers. Apple specialists must have a deep knowledge of all things Apple. Get discovered. Ability to consistently deliver great customer experiences no matter what the situation. Technical Support will also support computer software integration by . And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. Copyright 2023 Apple Inc. All rights reserved. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. naar This is in accordance with the Bureau of . And thats our greatest strength. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. los inconvenientes que esto te pueda causar. Related: Apple Technical Specialist Interview Questions and Answers. You may be communicating with customers over the phone, in person or through email. Caso continue recebendo esta mensagem, Aydanos a proteger Glassdoor verificando que eres una persona real. Giving back is an important part of the Apple community. Apple Specialist Interview Questions and Answers. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Learn more about your EEO rights as an applicant (Opens in a new window) . Specialist: Part-Time Find available Specialist roles Manager Find available Manager roles Part-time roles for full-time lives. Youre supporting people. And thats our greatest strength. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. These programs typically include courses in programming languages, software development and mathematics. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Training & Experience: Apple specialists receive on-the-job training from their new employer after they are hired. Nous sommes dsols pour la gne occasionne. You will be working with customers one-on-one to help them with their Apple products. Apple is a drug-free workplace. I was looking for stable, part-time work as I learned to balance life and parenthood. I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. para nos informar sobre o problema. Drawing on his strengths as a natural teacher, hes found success in leading Today at Apple sessions in the store as well as virtual sessions online. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. They must also have excellent customer service skills. Apple is a drug-free workplace. The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. verdade. Ive learned so much by exploring different things with my customers. Both full-time and part-time jobs are available. Disculpa Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple Specialist Salary & Outlook. Maintains system functionality by testing computer components. Thats why we offer a wide range of benefits for all our full-time and part-time team members. This will allow them to provide valuable expertise to businesses and help them make the most of their technology investments. They may also earn additional compensation in the form of commissions and bonuses. As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. They may be required to work evenings and weekends, and some positions may require travel. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. What Does an Oracle Functional Consultant Do? To be successful as a technical specialist, you should demonstrate expertise in software and . Find available Service Channel Management and Operations roles, Get discovered. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. At [CompanyX], we rely on our Apple Specialist to be the expert on all things Apple from hardware to software to accessories. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. pour nous faire part du problme. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. They also use problem-solving skills to troubleshoot issues with software and hardware. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Lamentamos Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie As devices become more complex, so too does the software that runs them. Serene wanted to work part-time while in college, and the Apple Store offered her that and more. You might help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. This training is usually part of the onboarding process and may last for a few weeks. Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. Introduce yourself, and well get in touch if theres a role that seems like a good match. US-Technical Specialist - Careers at Apple They may also be tasked with selling, marketing, and demonstrating the companys products and services. Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. UK-Technical Specialist - Jobs at Apple (UK) The annual salary for technical specialists ranges from $73,000 to $106,000 per year. You reassure customers when delivering product diagnoses and potential solutions. What is a Technical Specialist? - Zippia Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends. Apple participates in the E-Verify program in certain locations as required by law. Both full-time and part-time jobs are available. The technical specialist's duties include providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues. The entire store team benefits from your commitment to providing the best care for customers. Salary estimated from 68 employees, users, and past and present job advertisements on Indeed in the past 12 months. With that foundation, your passion and values will drive you forward. Were looking for people who get great satisfaction from helping people develop lifelong relationships with Apple every day. Both full-time and part-time jobs are available. Retail Tech Support - Jobs at Apple - Apple (AU) This includes knowing the features of the product, how it works and how it can benefit the customer. See if you qualify! Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. You can set the standard for Apples unique style of service through words and action. Roles include Creative, Technical Specialist, and Genius. Discover even more benefits of doing what you love. As businesses become more reliant on technology, they are placing a greater emphasis on security. What does a Product Specialist do? Role & Responsibilities Apple Technical Specialists are the people who make sure that Apples products work as advertised. para informarnos de que tienes problemas. Learn more (Opens in a new window) . Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. Technical Support - Careers at Apple Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. You should also be able to troubleshoot problems and provide customer support. As a busy new mother, Arlinda had very specific job criteria in mind. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical training. Where personal and professionalvalues meet. Youll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Youre also a quick, decisive thinker who enjoys solving complex problems. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Technical skills are also important for learning new software and hardware. Ability to consistently deliver great customer experiences no matter what the situation. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Support and Service - Careers at Apple On this team, youll share your passion for Apple products and services as you build relationships with customers, partners, or program members. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Caso continue recebendo esta mensagem, By helping Apple maintain strong relationships with customers, you are instrumental to our success. scusiamo se questo pu causarti degli inconvenienti. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy, and Program Management. Wenn Copyright 2023 Apple Inc. All rights reserved. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. The need for more technical skills is a trend that is being driven by the increasing complexity of technology. Everyone brings something different to their work, and Tom brought creativity and technical experience. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Culver City, CA. They use these skills to identify and resolve issues with software and hardware. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Technical Specialist - Apple Jobs OTSI (Object Technology Solutions, Inc) has an immediate opening for IT Technical Support Specialist in Kansas City, MO (Onsite) Job Description Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart .
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