A phone will be delivered to your mailbox a few days after your application is approved. You may also be eligible if your household income meets Federal Poverty Guidelines. R. rdecal of Winnetka, CA, US. Lifeline Assistance is only available on one phone line per household. Assist Wireless follows the standard requirements for the Lifeline assistance program. if youre sick of your old smartphone, you can get a replacement from Assist Wireless. Because it makes use of T-infrastructure, the Assist Wireless network is superior. Budget, Life and ReachOut make up the second tier with approximately 700,000 customers each. If your Assist Wireless phone doesnt work, contact customer service and explain the situation. If you face any difficulties in this process, you can communicate with the support center for better suggestions over the phone. Feel free to contact the customer care team at 1-888-321-5880 if you broke your phone or malfunctioned. Due to inactivity, your session will end in approximately 2 minutes. They will send it to you in a matter of days and they will transfer any remaining balance in your account to the replacement phone. The assurance wireless phone has a one-year warranty policy from various phone producers. If you would like to send a picture message but do not have data available, please connect to the nearest wifi (available at many fast food and coffee chains). Please sign in again to continue. Visit one of our locations to add protection to your device with Guard Assure. Only eligible consumers may enroll. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Service at (855) 392-7747. Make sure your mobile data is turn on and wifi/airplane mode is turned off. Then you will get a good guide for replacing your phone. Details on how we provide broadband Internet service are available at https://www.assistwireless.com/open-internet-statement/. Check your repair eligibility online in My Verizon, click the Chat with us button at the bottom, right corner of this page to chat with one of our representatives, or visit a Verizon store. When it comes to refill options, you can add 100 MB of data for $4, 500 MB of data for $12, and 1 GB of data for $15. 24/7 automated phone system: call *611 from your mobile, enrolled in one of our device protection options, Verizon Mobile Protect / Verizon Mobile Protect Multi-Device, You'll also need to know if your device is, If you have Verizon Home Device Protect or Smart Home Support and are having an issue with a device in your home, refer to our, If you need to return a device to us, check out our. AirTalk Wireless Above these models, it is not sure what exact model you will get as replacement devices. In these Lifeline FAQs, youll find helpful information about providers, the forms needed to sign up, how to contact Lifeline customer service to request assistance from our staff, and what to do in an emergency, such as losing your telephone. Device Manuals | Assist Wireless PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND TRIBAL LIFELINE. Some of the biggest benefits of becoming an Assist Wireless customer include the following. Box. All our devices power up differently. When broken or damaged to your wireless phone, you have scope to replace it. The charge amount fora replacement phone for assurance wirelessdepends on your account balance. Yes. Select the issue you're experiencing to see your options: Damaged device (including water damage and cracked screen) Lost or stolen device Experiencing a manufacturing defect (mechanical or electrical malfunction) Assist Wireless uses T-Mobile and Sprints towers and network. The device a client wishes to bring must be compatible with the Assist Wireless network and services. You can also get another Assist Wireless compatible phone and bring it to the company or simply bring your old compatible device. Visit your local store to upgrade in FREE Unlimited service! Assurance Wireless Phone: Does it Replace the phone? Some instructions will show on your phone screen after dialing 611, and you will follow these directions. You may get a free replacement phone after some days of your application date. Users under Lifeline Assistance Program can also avail replacement when the device is . The rest of the article will explain these conditions, so please keep reading. you have the option of upgrading your phone every two years. Go to Device Support and choose your device. Click here to update your PIN now Account PINs must be: 6 numbers In case you wish to get an Assist Wireless compatible free phone from another provider, you can check out other Lifeline providers, apply for a free phone there and then transfer your Lifeline benefits to Assist Wireless. Assurance Wireless Phone Replacement - Tailwaggers and Jokes Data is provided over 5G, LTE, 4G, and 3G networks based on network availability and device capability. When you get your replacement phone, the essential step is activating it. Apply for your free phone and Lifeline phone service online at any time. Following these processes, you can activate your assurance wireless account like the replacement phone activation. DATA SPEEDS NOT GUARANTEED. After you select either English or Spanish, your phone will be ready to start making calls. You may also qualify if your total household income meetsUSACs Federal Poverty Guidelines. Go to solution. If weve requested documentation for your claim, you can upload it here. However, the company also allows customers to bring their own device and use it with their services. How to replace a lost, stolen or broken phone, tablet or other device. You should see a screen that says Press 1 for English or 2 for Spanish. Select your preferred option. So, you should know the activation process of replacing a phone. After that, you will activate your phone and get access to enjoy the assurance service in your state. Lets know the online process. When applying to replace your phone, the assurance wireless does not give you the similar model you had. If you are out of text and/or data you can obtain a refill by more using any of the above methods. A number of factors influence your decision to purchase a replacement phone from Assist Wireless. Assist Wireless does not guarantee the speeds of the data services it provides. Make sure that your phone is not in Airplane mode or displaying No Service. Here, you will assure the customer agent that only your SIM card was lost, stolen, or damaged. Call 611 from an AT&T Wireless phone. Assist Wireless offers the lowest refill prices. Welcome to Theispfamily.com, the best place to come for helpful information and resources about internet service providers (ISPs). They will temporarily suspend your service to make sure no one can use your remaining balance. Assurance Wireless Replacement Phone List: Pick Your One! 100% FREE UNLIMITED DATA Limited time only Terms Of Service. I purchased a device on the Access Wireless website and am having trouble with the device. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICEprovided by Assist Wireless, LLC. Being as prompt as possible helps you ensure that no one else uses your remaining account balance. Can Assist Wireless provide me with a free upgrade to a better phone? So, it would help if you get the assurance to replace the SIM that is urgent for you. Notes: The options below apply if your device has any kind of physical damage, such as a cracked screen or water damage. You can also reach out to your Lifeline service provider to learn more about the return policy, warranty for specific issues, and the potential charges you may need to pay to get your cell phone replaced. 1GB for just $15. In this situation, you will examine the available updates on your phone. Assurance wireless phone upgradeis another pertinent reason for replacing assurance phones. Assurance Wireless Phone: Can I Replace from Online? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. A learner at heart, Priyanka can talk for hours on political issues and is very accommodating of differing perspectives. You can check your phones compatibility and learn more about the program at assistwireless.com/byod. Finally, you can submit the application form via assurance email or fax. These FAQs explain the different ways of how to file a claim at Verizon & track Asurion phone claim status. How Do I Check My Phone Compatibility With Assist Wireless? Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. You can follow the same process if you want to find your iPhone. Here, I will provide you with all about replacing your wireless phone to give you peace of mind. So, dont worry if your phone doesnt work well within the first year. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. If yes, todays writing is just perfect for you. Theassurance wireless broken phone replacementis urgent because it is impossible to remain one day without a phone. Try dialing ##72786# into your dial pad and this does a carrier reset (No personal info will be lost). Welcome Account :: Assurance Wireless How dependable is the Assist Wireless system? Data is provided over 5G, LTE, 4G, and 3G networks based on network availability and device capability. What should I do if my Assist Wireless Lifeline phone stops working? Have a family member who is enrolled in one of the following help programs: Federal Assistance Programs for Lifelines: SNAP Supplemental Nutrition Assistance Program (Food Stamps), Medicaid aid from the Federal Government for Public Housing (FPHA), Pension or Survivor Benefit Programs for Veterans, Bureau of Indian Affairs (BIA) General Support, Help for needy tribal families in the short term (Tribal TANF), Program for Getting Food to Indian Reservations (FDPIR), A copy of a government document that shows they are poor. Plus, find out how to replace a cracked screen or locate a lost or stolen device. All purchases of Assist Wireless Top Ups are final and non- refundable regardless of who uses or possesses the subscribers wireless phone after airtime is purchased, and regardless of whether the wireless phone is used with the subscribers consent or knowledge. It doesn't include physical damage caused by outside forces (e.g., water damage, cracked screen, etc.). In Oklahoma, you can also do so by visiting one of their local stores or retailers. Replace a device Details on how we provide broadband Internet service are available at https://www.assistwireless.com/open-internet-statement/. Assurance Wireless Phone Replacement: How much does it Cost & takes time? Important information for customers impacted by COVID-19. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband internet access service and a one-time discount certain connected devices. It is imperative to mark that if you find the faulty essential parts of your phone, like the speaker or touch screen, you have the opportunity toapply for an assurance wireless replacement phone. Oklahoma Non-Tribal offers a Lifeline plan with free unlimited data, talk, and text. The company offers inexpensive Lifeline wireless phone service for low-income individuals and households and for those who qualify for government assistance or veterans programs. To purchase more minutes, simply login to your account online or dial 611 from your Lifeline device. We'll get you a working device as fast as we can - stay updated every step of the way!Track your claim. What Paperwork Is Needed to be part of the assist wireless Lifeline Program? You should be aware that the cost of an Assist Wireless phone is determined by the model you select. An eligible household is limited to one monthly service discount and a single one-time device discount. Find and select name and Type in Wholesale, select. You can refill your data add 100 MB for $4, 500 MB for $12, or 1 GB for $15. There are several options for replacing your phone or other device. You should contact the assurance customer support center without hesitation if you have any problems during the activation process. LIMITED TIME Affordable Connectivity Program (ACP) and Lifeline Offer 100% Free Unlimited Data, Talk, and Text! For instance, including text messages, connectivity features, call interference, etc. So, if you want to enjoy these offers or services in your state, you can apply for an assurance wireless free phone that is mandatory for getting it. If the device is defective, it may be covered by the phones warranty. Replace a device support for AT&T Wireless customers - AT&T Official Site If you have an Assist Wireless phone, locate it before reporting it lost or stolen. Whatever it might be there is a procedure to replace assurance wireless phone. If you still cant find your phone, let us know right away and well temporarily suspend your service so no one can use your remaining balance. Oklahoma Subsidized Cell Phone - Device Help | Assist Wireless Check Balance & Refill Customer login (855) 392-7747 info@assistwireless.com Customer Service Hours Mon-Fri | 10am-6pm CT Sat & Sun | Closed Home Oklahoma Lifeline Device Assistance | Assist Wireless Lifeline Phone Replacement You've got questions. Providing documentation helps verify your account. In case your Assist Wireless Lifeline device is broken or damaged, you can receive a replacement. Good news is there are many ways people can qualify and apply. You can get this service in your location spontaneously. In these, can get free service for themselves and their, Do You Qualify for the ACP in Oklahoma? Based on what's wrong, we'll give you repair or replacement options to choose from. After that, you can proceed to a later section. Service plan details are available at https://www.assistwireless.com/lifeline-plans/. Enroll online now with Lifeline and ACP for FREE Unlimited service. He has worked in the internet service provider industry for over 6 years and has a wealth of knowledge and experience. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. If you have a GSM phone, it must work with T-Mobile, if you have a CDMA phone, it must work with Sprint. That means the assurance authority does not offer you the phone warranty. This map is always expanding, so if we are not currently covering your region, please check back. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Otherwise, in most cases, you'll get your replacement device in 1-2 business days. AT&T Customer Support What phones are compatible with government phones? As such, the list of devices you may bring to Assist Wireless is huge. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). BROADBAND DATA. Assist Wirelesss Lifeline Program offers special deals, such as free plans and even free government phones for people who qualify in Oklahoma, Arkansas, Maryland, and Missouri. In the same category, when stolen your assurance phone, you can apply for replacing your phone without any hesitation. Online chat: Visit the . In the activation process, they will ask you to give the PIN code of your assurance wireless account. But phone upgrades are not related to such things. Select the three dots on the top right of your screen and select save. Make sure to call Assist Wireless customer service and ask them if there are any available offers that you can take advantage of. As your phone has a one-year warranty, you can replace it at this time without paying any charge. I. f you would like to send a picture message but do not have data available, please connect to the nearest wifi (available at many fast food and coffee chains). If you cannot locate it, make sure to call Assist Wireless customer service at 1-855-420-2449 at 1-855-EZASSIST (1-855-392-7747). You can get 1 GB of data for no more than $15. Assurance wireless offers you a one-year warranty for the free phone services. If you find yourself in a unique situation not listed above, please try our Troubleshooting Assistant. The replacement model may not be the exact model of the original device. You'll be asked to confirm that you really do want to change phone providers. Oklahoma Tribal offers a Lifeline plan with free unlimited data, talk, and text. You will receive your talk/text/dataon or close to the anniversary date of your enrollment each month as long as you remain eligible for the lifeline program. A new assurance phone comes with a one-year warranty. Landline Phone - Best Buy Contact their customer support at 1-855- EZ-ASSIST (1-855-392-7747) or info@assistwireless.com. Assurance wireless is one of the service providers in the lifeline aid program. Your free Assurance Wireless phone comes with a one-year warranty from the original equipment manufacturer. Therefore, you should know the replacement policy for getting a phone from assurance wireless. (If you haven't purchased one in the past 12 months). Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. If your assurance phone is lost or stolen, you will pay a small fee for getting a replacement phone. True sits atop the third tier with approximately 240,000 customers in five states Arkansas . If you have any issue with traveling to that place where your phone exists, then you can request & instruct them to send the phone to you. We'll get you a working device as fast as we can - stay updated every step of the way! What Channel is Peacock On Dish? AUP and applicable terms and conditions are available at https://www.assistwireless.com/terms-and-conditions/. They will give you directions on what you will do. The cost of an Assist Wireless phone varies by the make and model that you choose. OFFERS MAY VARY BY LOCATIONand service may not be available in all areas. Touch device users, explore by touch or with swipe gestures. (Answered). TAG Mobile Lifeline Assistance Program is a government assisted free cell phone service that provides discounted cell phone services to eligible low income families and individuals. The reason is for the availability & changing of these devices when a new phone in the market. Assist Wireless is a lifeline ETC (eligible telecommunications carrier). Call 1-888-321-5880 to submit a lost or stolen item report. In addition to lifeline service, Assist Wireless also provides prepaid cell phone service to non-lifeline customers. If you are applying based on income eligibility, you will need to provide a copy of last years state or federal income tax return or 3 consecutive months within the past 12 months of your pay stubs, Social Security benefits statement, Veterans Administration benefits statement, Retirement/Pension benefits statement, divorce decree or child support document, or Unemployment/Workers Compensation benefits statement. They will let you enjoy all their benefits in your state sustained by your replacement phone. So, Stay here & Study more! Putting your assurance Wireless free government SIM card in another phone is impossible. Data Refills. You can track your phone location to find lost or misplaced phones. If you experience an equipment malfunction, call us at 611 or 1-877-476-3451 and we will send you to the closest store for a replacement handset or arrange for a replacement mobile phone to be mailed to your address on file. Affordable Mobile Devices and Phones for Sale | TruConnect You have 100% liberty to replace your assurance phone if it is damaged, lost, stolen, or has any other issues. Yes, you have the opportunity to replace your assurance phone online by contacting customer care support. Phone call: Call the Assurance Wireless customer service line at 1-888-321-5880. Customers may bring their own device to use as a replacement device as long as it is compatible with our networks. For instance, phone model, features, lost phone description and exact time & date when you stole or lost your assurance phone. 100MB for just $4. here is how you can apply for the Assist Wireless Replacement Phone: Assist Wireless offers Lifeline service to people who are in a government-approved program or whose household income is at or below 135% of the federal poverty line. Fidium Fiber Vs Comcast: Pros & Cons Which Provider Best For You? TheISPfamily.com is your new place to read ISP information,internet guide, Cheap Data plans, TV channel lists,TV Guides, ISP reviews, Internet gadgets, and other useful reads. We usually can have it to you in just a few days, and well transfer any remaining balance in your account to your replacement phone. Call 800.331.0500. In a word, your assurance SIM is unusable on another phone. Charles is an ISP Expert at The ISP Family. 4. If your Assurance wireless phone break in the first year, then call 1-888-321-5880 assurance wireless customer care number. Promotional offer subject to eligibility for Emergency Broadband Benefit (EBB) and Lifeline. This VTech CM18045 DECT 6.0 cordless expansion handset features an extra-large display for easy viewing and a 50 name-and-number caller ID history for convenient callback. Your Easy Wireless phone comes with a 48-hour warranty from the Company. In this case, the customer will have to pay an upgrade fee, depending on the model. Yes, Assist Wireless offers free government-funded mobile devices to Lifeline-eligible customers. Assist Wireless offers Lifeline supported service only to individuals who participate in a qualifying government approved programor meet the Lifeline income eligibility requirement under the Federal poverty guidelines. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. However, Assist Wireless usually offers lifeline customers at least one free phone option.