If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. 0000194828 00000 n 0000140080 00000 n We have no other duty or liability to you. | Read 81-100 Reviews out of 1,076 . This section will not be construed to limit or exclude any other claims or remedies that Eurostar may assert under this agreement or by law. Their no-fuss claims process makes it simple to get reimbursed you can submit online in just minutes, or by phone or email. Due to limited bandwidth and to ensure a consistent experience for all customers, the service does not support high-bandwidth actions such as streaming music, streaming video or downloading large files from external locations and speed restrictions may be applied to your access. 0000195585 00000 n If you bought your policy at the same time as your EurostarTM ticket, This does not affect your statutory rights. 42. You must either print out your electronic ticket and show it to a member of our staff at the check-in booths or scan the barcode on the electronic ticket from your mobile device at the automatic gates prior to travel on Eurostar train services. You must also ensure that you comply with all relevant security, customs and immigrations requirements and the requirements of any other administrative authorities. 0000218599 00000 n 0000248639 00000 n 15. You have a European Health Insurance Card right? 62. 0000132205 00000 n If your trip takes a left turn, Allianz wants to put it right. 0000149501 00000 n 0000128070 00000 n EHIC does not cover air ambulances or repatriation by private ambulance (ta && ta.queueForLoad ? 0000144744 00000 n Join the 1,367 people who've already reviewed Eurostar. If any provision of this agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this agreement. 0000020692 00000 n . Your policy does not cover all possible events and expenses. Breaking a journey at intermediate stations. 0000249965 00000 n Remember, this list doesnt cover absolutely everything, but its a good guide to what you can and cant takewith you. 64. You may take one pushchair and one car seat per child on board at no extra cost and in addition to your individual allowance. 25% of the cost of the affected leg as a cash refund. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 50% of the value of the affected ticket. However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. These must be stored in the luggage racks in the carriage where you are seated and any pushchair must be folded for storage. Exchange or cancellation of Business Premier tickets for travel to or from the Netherlands is only possible before your scheduled departure time. 0000188176 00000 n Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. Eurostar Cancellation and Possessions Insurance is underwritten by AGA International SA and is administered in the UK by Allianz Global Assistance. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000168296 00000 n Is there another countrys pass similar to Swiss Rail Pass? Can I cancel and get a refund online? - Eurostar Help Centre 0000186421 00000 n 0000309854 00000 n Copies of the Conditions of Carriage and Conditions of Sale may be obtained by writing to Eurostar UK Sales, Times House, Bravingtons Walk, London, N1 9AW or via the website:www.eurostar.com. 22. 0000248012 00000 n 0000212958 00000 n . Connecting trains in Brussels on the outbound and inbound journey must be taken within 24 hours of arrival in, or departure from, Brussels. We may refuse to allow a group to benefit from a "group" fare when the members of the group do not have the same reason for travelling. 1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. Eurostar shall not be liable for any costs, claims, damages or loss occasioned by any failure, however caused, to fulfil the terms of this promotion. 0000223564 00000 n There will be interruptions to access to the internet via service when the train passes through tunnels and other features that block the signals to and from the local transmitters and receivers. 0000258310 00000 n 0000148590 00000 n 0000276652 00000 n 0000211879 00000 n 0000225681 00000 n Unless agreed otherwise, English law will apply and all communications and documentation in relation to this policy will be in English. Eurostar cancellation insurance - Eurostar - Tripadvisor For more information, please see our Privacy Policy at eurostar.com/uk-en/privacy-policy. AWP Assistance UK Limited FCA registration number is 311909. 0000129572 00000 n 0000194103 00000 n You must scan your ticketbefore the ticket gate timelimit, as explained in clause 18. 1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. Home | Eurostar Help Centre Do not pretend to be anyone other than yourself. You must hold a valid ticket throughout your entire journey, retain your ticket until leaving the destination station and keep it available for inspection at all times. 0000195781 00000 n But going to remote mountain villages, with issues like air ambulance and potential medical repatriation, I've learnt to my cost it is not unnecessary at all. Wi-fi terms and conditions. You will be able to view the full policy details by clicking the Policy Wording link on the travel insurance pages. Eurostar reserves the right to change these General Terms and Conditions at any time. 0000174561 00000 n 2 Important information Thank you for taking out Eurostar Travel Insurance with us. If the ticket authorises use of the trains of more than one railway operating company, it evidences a separate contract between you and each of those railway operating companies for each relevant railway service it provides or, where the conditions of carriage of the relevant railway operating companies so specify, a contract for successive railway services operated by one or several railway operating companies. *Terms and conditionsapply, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). If you travel to a station different to that specified on the ticketIf you wish to use your ticket for a station other than the one for which it is valid, you will have to pay the appropriate full fare for the additional portion of the journey. 0000022356 00000 n It's all covered with the EHIC. Single Trip insurance cover ends on the expiry date shown on your policy confirmation, or your arrival back in the UK, whichever is earlier. Payment by cash or cheque will not be accepted. Be very careful with over insuring. REQUESTING REFUNDS ON TICKETS, TRAIN SERVICE DISRUPTION& PERSONAL INJURY, 34. 0000157182 00000 n 0371 200 2457. or write to Allianz Global Assistance, 102 George Street, Croydon, CR9 6HD. Can I change the name on my booking? 0000204939 00000 n FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. 0000181479 00000 n What happens if Eurostar cancels my train? 1.3 You warrant that any registration information that you submit to us is true, accurate and complete. 0000179854 00000 n 0000143793 00000 n 20. Budapest to Vienna/Vienna to Salzburg/Salzburg to Munich, Travel to Seattle, Washington from Sacramento. 0000411940 00000 n 0000274378 00000 n 0000156468 00000 n 18. 0000135773 00000 n Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly. The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions. The currency of your booking needs to be the same as the currency of your e-voucher. WHO DO I CONTACT IN THE EVENT OF A MEDICAL EMERGENCY? 18. Audit RequirementsOur staff or agents may retain tickets for audit purposes. 3.1 You must not use the service for any unlawful, immoral or improper purpose and in accessing the service you must: (i)Act lawfully do not act in any way that could be unlawful or encourage others to act unlawfully. trailer <]/Prev 790215>> startxref 0 %%EOF 366 0 obj <>stream In my opinion buying medical insurance for a train trip entirely within Europe is completely unnecessary. 0000222832 00000 n This website provides information on Eurostar products and timetables and you will be transferred automatically to your local Eurostar distributor company website to book your requested ticket. But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. 0000019576 00000 n 0000131085 00000 n Group LeaderGroups must have a nominated leader. You cannot use the promotional code in conjunction with any other offer or promotional code. Found itemsYou may not regard any item which you find on our premises or trains as belonging to you and must hand over any such item immediately to a member of our staff (or, in the case of money, to the appropriate police staff) for safekeeping. 0000019371 00000 n Unless agreed otherwise, English law will apply and all communications and documentation in relation to Eurostar Travel Insurance will be in English. 16. Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. 0000213481 00000 n You accept that we may modify these restrictions from time to time. Eurostar tickets are subject to availability, which may be limited. 0000120843 00000 n 0000125311 00000 n 28. 0000188901 00000 n 8. You're entitled to the same amount of care for the same price (which your insurance covers) as a local. 't.&XhACi3XW1[MEq|Jm0'N;wI+7D{dFyNTdjuquRT 7SJ]G. Compare Eurostar prices to find the cheapest flight deal to your favourite destination. To the extent permitted by English law, this websiteis provided without any warranty or term of any kind, whether express or implied, including but not limited to any implied warranties or implied terms of satisfactory quality or fitness for any purpose. Holiday Cancellation Insurance | Allianz Assistance UK These will be confirmed on your policy confirmation once the policy is purchased. Travel insurance with Allianz | Eurostar 0000247421 00000 n The agreement between you and us. ?,HR 51. Authority of our staff or agentsOur staff or agents have no authority to waive or change these Conditions of Carriage. 0000179126 00000 n Minimum Group SizeTo benefit from a "group" fare, a group must consist of at least 10 fare-paying passengers. The Conditions of Carriage which apply to your journey are those published at your date of travel. You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. Cancellation, Delay and Luggage Insurance. We will provide you with a response to your complaint no later than three (3) months of the date of the complaint. For annual multi trip policies, insurance is available to persons up to and including 64 years old at the start date of the policy. Eurostar cancellation, travel delay and baggage insurance is typically suitable for travel customers who . 3. The luggage must remain under your close control throughout the journey and be available for inspection by the security and border control authorities at all times. 6. ), which do not exceed 85cm in length, plus one small piece of hand luggage (handbag, small rucksack etc. You accept the risk of any failures to your hardware and/or software as a result of using the service. 16. Make sure that you have a valid passport with you when you travelYou are also responsible for ensuring that you are in possession of a valid passport(including a valid period before expiry for non-EU citizens)or other valid travel documents when you travel, and that you have obtained all necessary visas or other immigration documents which you need for all countries through which your journey passes. (ii)Act responsibly the service is provided on the basis that you use it responsibly. Mondial Assistance (UK) Limited FCA registration number is 311909. 0000124955 00000 n 17. References in these Conditions of Carriage to "paragraphs" are to paragraphs of these Conditions of Carriage. Any person bringing an action under these Conditions of Carriage irrevocably submits to the jurisdiction of the English Courts. 21. 0000212050 00000 n 0000276279 00000 n Our medical emergency team is available 24 hours a day to assist you. Simply follow our easy to use on line quotation and sales tool. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. Allianz Eurostar 0000164166 00000 n Depending on the update, you may not be able to use the some or all of the services until you have downloaded the latest version of the app and accepted any new terms. You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. Quick Links: Book a ticket . 0000221332 00000 n 1.1 By using the service you agree to be bound by these terms and conditions in full. 0000170780 00000 n Imitation or toy guns that have the appearance of a genuine weapon. So you would be covered within the EEA with your NHS coverage. While Eurostar International Limited has taken every effort to ensure that the information contained within the website is correct at the time of going live, Eurostar International Limited cannot be held responsible for any errors and omissions or any information which may be incomplete, inaccurate or may have become out of date. 0000174070 00000 n Eurostar cancellation insurance - Review of Eurostar, Paris, France 0000167344 00000 n For safety reasons, access to Eurostar trains by persons travelling with a guide or assistance dog is limited to four (4) per train. Withdrawal of ticketsTickets remain our property and if you fail in any material respect to comply with any condition governing its use, your ticket may be withdrawn or invalidated by our staff or agents. You can then either scan your paperwork and email traveller.care@eurostar.com or you can call 03432 186 186. We may vary the terms of your cover and the premium rates at the renewal date. All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. Luggage; Get reimbursed for lost, damaged or stolen bags. Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. 5.3 You agree to indemnify and hold harmless Eurostar and its suppliers, licensors, officers, directors, employees, agents and affiliates from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable legal costs) arising out of or related to your use of the service, any materials downloaded or uploaded through the service, any actions taken by you in connection with your use of the service, any violation of any third party's rights or an violation of law or regulation, or any breach of this agreement. 0000250894 00000 n Data ProtectionEurostar International Limited will retain details provided to us by you in accordance with our privacy policy which is available onwww.eurostar.com. Once they are regarded as abandoned, they may be sold or otherwise disposed of and the proceeds of the sale will be retained by us or otherwise dealt with by us at our discretion. TM. Please wait at least 24 hours before making a claim this will give our systems time to process details of your delay. The amount of compensation will depend on the length of delay: Length of delay. TM. 0000017662 00000 n All flick knives, gravity knives and daggers.Folding pocket knives with a blade over 3" (75mm) in length are also banned. You are recommended to take out insurance in respect of any consequences of delay or cancellation going beyond what these Conditions of Carriage provide. A firearm certificate will be required and a European Firearms Pass may be required. 0000184960 00000 n 0000141528 00000 n . Thank you. 0000174745 00000 n WHERE CAN I FIND OUT MORE ABOUT THE POLICY COVER? 0000169544 00000 n Each contract consists of the conditions of carriage of the railway operating company taking part in the performance of the contract and, subject to paragraph 17, the specific data indicated on your ticket. 2.4 You accept that we may restrict access to specific websites or content genres at our discretion. 0000148422 00000 n Members of staff will only carry luggage where you are eligible for special assistance. 0000151852 00000 n If you wish to take any items you cannot easily carry and/or additional items we may, at our discretion, either levy a charge in respect of such items to allow them to be carried as luggage or require you to pay to send them through our registered luggage service. 2.5 We reserve the right at all times to withdraw the service, change the specifications, entertainment content or manner of use of the service in any way whatsoever. All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. 0000411122 00000 n Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). You accept that there may be children or vulnerable people nearby who can see or hear how you are using the service. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train.. Eurostar International Limited assumes no responsibility whatsoever for the accuracy, timely delivery, security or privacy of any transmission made via the internet involving persons or computers systems beyond its control including credit card or other personal information. If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. 0000208173 00000 n PDF Cancellation, Travel Delay and Baggage Insurance Policy Finding flights with Eurostar: FAQs . You can reach them by calling the, Write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham, TW13 9EE or. . If you believe that we are storing details relating to you and that these are incorrect, please email privacy@eurostar.com, or alternatively write to the Data Privacy Officer of Eurostar International Limited at 2nd Floor, Kent House, 81 Station Road, Ashford, Kent TN23 1APand we will correct them as soon as possible. This is important - if you fail to comply with these processes and procedures, or fail to present the necessary documents,you may not be allowed to board the train, or if you are already on board the Eurostar train service, you may not be allowed to continue your journey on the Eurostar train service. 0000209856 00000 n 0000157920 00000 n CAN I BUY EUROSTAR TRAVEL INSURANCE IF I AM NOT A RESIDENT OF THE UK? 58. if the relevant authorities hold dogs before making a decision on entry). This website is owned and operated by Eurostar International Limited. 0000224293 00000 n Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. If you have an 8 digit e-voucher code, please add a 0 at the beginning of the number when entering it at checkout. Disruptions Information Hub - Eurostar Don't forget to check your spam folder if you can't find the email. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000119413 00000 n No, you are only covered if you have your main home in the UK, Channel Islands or the Isle of Man and have not spent more than six months abroad during the year before the policy is issued. 60. Thats why weve teamed up with Allianz to give our passengers travel insurance. 0000146766 00000 n This costs nothing and you should have one in any case when in Europe.. 0000275984 00000 n 0000225009 00000 n These Terms and Conditions shall be governed by English Law and the exclusive jurisdictions of the English Courts shall apply. The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. 0000133694 00000 n 0000273644 00000 n If you bought your policy at the same time as your EurostarTM ticket, call 03432 186 186, otherwise call 0371 200 2457 . Compensation - Eurostar Help Centre - force.com Once I received the confirmation email, I noticed I had booked it for the . Entry for dogs travelling between the UK and EU countries may be subject to checks by the relevant authorities and dog owners will be directly responsible for the payment of all related costs (e.g. 5. Their no-fuss claims process makes it simple to get reimbursed you can submit online in just minutes, or by phone or email. 0000249769 00000 n 0000211524 00000 n In addition, a European online dispute resolution (ODR) platform exists to facilitate access to Alternative Dispute Resolution (ADR) for complaints. Compensation - Eurostar Help Centre 0000211705 00000 n 24. 0000197193 00000 n 45. We cannot guarantee that data such as emails and web pages will be sent and received satisfactorily; (ix) the service is provided on an "as is", "as available" basis without warranties of any kind. Children under the age of four who travel without a ticket do not have an individual baggage allowance. What to do if we have to cancel your train. Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on Rail Passengers Rights and Obligations (PRR) and all relevant national laws apply to travel on Eurostartrain services. Eurostar: Eurostar cancellation insurance - See 87 traveller reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. Just buy a separate policy. We do not guarantee the train times to you and they do not form part of your contract of carriage with us. 13. Ticket ExchangesTickets may only be changed if the particular fare type allows it and for the same origin and destination stations. 0000164350 00000 n DOES IT MATTER WHO I BOOK MY TRAVEL ARRANGEMENTS THROUGH? 0000163599 00000 n 0000173118 00000 n 0000151684 00000 n A 4 fee will apply to all credit card bookings, there will be no fee for debit card bookings. 0000098135 00000 n 0000205123 00000 n Do not to attempt to modify the service in any way. (iii)Act reasonably do not use the service in any way that may affect the running of the service or network or other technology connected to it (for example, other users devices). Eurostar shall not be responsible for any indirect, special or consequential damages or losses suffered by you or any third parties. Your Booking - Eurostar Help Centre 0000122325 00000 n Any costs of return of items will be borne by the owner. 0000411247 00000 n Any specific terms will be clearly specified in the promotional code voucher, email or any other media used to advertise the promotional code. If your train is delayed for 60 minutes or more,you are entitled to claim compensation. If you are normally confined to a wheelchair but do not declare this at the time of booking and do not reserve a seat in the special areas provided, you may be refused access to the train. 0000177652 00000 n To claim you'll need to be able to show your original tickets and all your receipts.