Suburban is a great place to break into the propane business. If your tank is old or damaged and you want a new one, you can also have a propane provider supply you with a new one when they come to remove your old tank. jQuery('.description-form p.form-list select#product').focus(function(){ We are not an answering service, but a group of highly trained individuals that are here to . They kept the gates open and promptly and politely filled the two bottles. Canton, MA 02021, Computershare's website address is:www.computershare.com. So the best option is usually to fill the tank with foam filling and then leave it alone. In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. We will provide your new tank if you do not already own one, but your previous propane supplier will have to remove the old tank. They should be stored outside, under cover, in a well-ventilated area to prevent the build-up. Since propane tanks contain flammable gas, any residual gas could potentially start a fire at the landfill. Investor Relations (973) 503-9252; K-1 Inquiries (888) 878-0708; Public Relations: PR@suburbanpropane.com (973) 503-9082 Location Finder. Getting an empty propane tank off your property takes a bit more work than most other garbage, but that doesnt mean it has to be a difficult job. Beware of this company. Kauffman Gas has delivered propane to Chester County, Lancaster County, Delaware County, and Northern Delaware for more than 75 years for their gas water heaters and propane gas needs. Cynch delivery drivers handle the rest. Remove quotes around phrases to match each word individually: "blue drop" will match less than blue drop. It would cost me 275 dollars to get rid of them. The customer then called and asked us to pick up the tank because they didnt need it anymore. I had the 250 tank filled for $1.99/gal by another company that I have done business with for years, but they would not fill up the Suburban tank because I did not own it. Just received propane from suburban today and it is $5.45/gallon! They'll pay you to get your cdl and all your training before you get on the road. } A quality company will try their best to make it happen for you. for my You may also be able to find a household hazardous waste collection in your area for 20lb BBQ tanks or forklift tanks. Remember, even if your tank is empty, there might be small traces of gas left. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. With over 6,000 trucks, live dispatchers and 24/7 emergency services you can relax knowing that your propane is taken care of by us. But the tank is in place and hes to call us when the generator is ready for us to come and hook it up. We ended up buying a gas generator as we couldn't let pipes freeze waiting for whatever Tuesday they could make a delivery. When you tell then to cancel your service and they will not only charge you tank rental ($60.00) but a tank removal fee of $85.00. Same day installation is possible. Copyright 2023 Suburban Propane | All Rights Reserved. Ask your new propane company for their advice on switching. I moved into a rental in 2017, the propane tank was owned by the landlord. Pay the bill, the guy comes out and fills it and drops a $1100 bill. jQuery(this).addClass('active'); If mailing your payment, please tear this section at the dotted line and enclose in the envelope provided. If you dont do this, it can release the propane into the air. if (jQuery('.description-form select#product').length > 0) product = jQuery('.description-form select#product').val(); propane I agree with other comments about their way of doing business, as I was also victim of higher prices than other suppliers quoted. Locations providing exceptional service to local communities across 42 states. First, we should say these fees are standard. This comment was posted by a verified customer. This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. Can You Store Empty Propane Tanks on Your Property? I was out on automatic refill which I never asked for. This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. Most companies will advise you to wait until you have less than 5% propane in your tank to initiate the change. I feel this will only be rectified if it becomes a legal matter, I really hope thats not my next step, We cannot locate this customer and have reached out to confirm if he is in fact a Suburban Propane customer. The shaded section provides a summary of your statement at a glance. No. I cancelled my Suburban Propane service January 19, 2023. I need The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. Do your best to leave it in a shaded area, and if you dont get any shade in your yard, you might want to create some. They will scam you! This section provides a summary of the transactions billed on this invoice. This is unlike a stock dividend which is generally taxable to the stockholder and does not affect the stockholder's basis in the stock. But oftentimes, the Early Termination Fee is a cost you will just have to absorb. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. Jack Wade. So I called the office a second time to comfirm there pick up, and suspected a fee of some sort. Re-selling your tank might put you out of the money for a week or so, but it is a better alternative than buying and dealing with ongoing maintenance. Our average bill is $90 each delivery. Most gas stations have a locked cage with propane tanks inside. After them owing us $10 on our account for months, we suddenly started getting constant phone calls about our overdue equipment fees, for an ancient rotting tank they made impossible to use. The health insurance is the best I have ever had. Providence, RI 02940-3006, For Courier Delivery: But being hit with a $150 bill for leaving certainly doesnt make a strained relationship any better. 2021 Propane Depot. Please pay this amount in full unless already paid. Tell them you have an old tank you don't want, and they'll come to pick it up and dispose of it safely. The technician at the dealer examined it and says there is oil in the propane lines and that I should break the line at the lowest point and at the heater and blow the oil out from the appliance towards the tanks. Would prefer to give zero stars. After 2016, a unitholder should expect his or her allocable share of partnership taxable income to equal or exceed his or her cash distribution. Whether you're upset with your service, the prices are too high or you're just unsatisfied and want a change, there are many reasons why you may want to switch propane suppliers. It doesnt matter how empty or clean your propane tank is. Dont try to sneak them into your garbage either. } Search around. The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. It is a byproduct of natural gas processing and oil refining, which means propane [], Making small changes to our daily habits can significantly impact the health of our planet, and in this blog post, we will explore some simple green living tips that []. The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. When investors sell units for more than their adjusted basis, they must recognize gain on their tax returns. This was in February, I got three kids and were all freezing in this house. jQuery('.description-form p.form-list select#product').focus(function(){ You should never put a propane tank in your normal trash (or recycling) can. From grilling and tailgating to generators and patio heating, we're wherever you need us! The tank was removed this morning. The rental fee helps defray our costs associated with tank acquisition, maintenance and insurance including a testing process that must be performed periodically to ensure that the tank is within original manufacturers specifications. times what I paid for the propane at the time is only about $126. What is the best way to get rid of a propane tank containing propane? Its also not a good idea to leave your tank in direct sunlight as this can cause it to get too warm. It depends. We use the propane for our generator. I then showed them my receipt for $1.99/gal and said that if they could not match the price they could come pick it up. Management is lacking, try as they might, we can't hold on to a manager for more than a year or two. Sign up today to experience our local teams who go above and beyond to provide personalized service, with your safety as our #1 priority. Suburban Propane lacks any kind of record keeping, professionalism, or basic knowledge of effective business practices. When you see these fees pile up, you might second guess the benefits of switching at all. Read the reviews prior to signing on. Cynch delivers to your home, on your schedule, so why not try it! I've asked them to remove the unused equipment and fees for equipment they made a nightmare to try to use. Step 3: Watch the Burner Flames. Either way, well replace your tank easily, and in just a few minutes! Mention Code: 2618. WHAT? They will either have you drop off the tank at their location or pick it up themselves. 03/15/2023. The Generator wasnt hooked up to the panel box so we couldnt hook up the generator and run our proper tests required. Find a propane provider in your area, tell them you have an empty propane tank, and let them refill it for you. I asked what if I just left their tank and used the new company they told no they want their tank back. Maybe you think that putting up with the companys dismal customer service is better than shelling out early $2,000. We are very interested to learn about your results. That said, if you do plan to store an empty tank, make sure you follow these safety tips. I said fine it will cost you 75 dollars to come and get it on my property they told me I can't do that. Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. Again WHAT? How to Get Rid of Old or Damaged Propane Tanks The two most common ways to do this Best Way - take it to a propane tank exchange, and swap it out for a filled tank. 240 Route 10 West P.O. estLng = parseFloat(getCookie("estLng")); We waited as long as possible to turn our heat on. if (localProductDropdown != '') { We thought of them again when we installed a new furnace in the Fall of 2019 and needed propane tanks to be installed again. The dollar signs in the letter make their eyeballs pop out of their head like a cartoon dog. Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! else if (jQuery('.description-form span#product').length > 0) product = jQuery('.description-form span#product').html(); For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Suburban Propane Partners, L.P. made its initial public offering (IPO) of 21.6 million Common Units on March 5, 1996. Tell them why you think the early termination fee should be waived. A note of thanks. When the other company came, put there tanks aside. The short version of this story is that Suburban Propane installed these tanks specifically . Terrible Service. If the gas started leaking, it could fill up the enclosed area and turn it into a dangerous environment. This is the total payment which is now due. else { Poor response time, misleading charges, and if you want out, you will be charged hundreds of dollars. If you have any questions afterwards, please feel free to call us at the number printed on your invoice. We have good news: you might be able to get around this fee. All rights reserved. Suburban Propane Partners, L.P. is now a Master Limited Partnership (MLP) traded on the New York Stock Exchange under the ticker symbol SPH. To receive a particular quarter's distribution, you must own the units as of the close of trading on the record date (generally a week before the payment date). Some companies will refuse to sell the propane tank to you. 150 Royall St. The women proceedes to tell me, "There is a $100 fee for pick up, & $1 gal for whats left in the tanks." Suburban Propane provides a storage tank for our customers use. I told them I would pay it as soon as my taxes come in. For detailed information about transporting your propane tank safely, please visit our Transporting Propane Tanks page. This charge is incurred by customers who request deliveries outside of normal business hours. Instead, give it to a propane provider and let them handle it for you. type : 'post', Years serving our customers and their communities. Re-sell your propane tank to your new supplier. Pension, profit sharing and IRA accounts are subject to the $1,000 annual UBTI limitation amount for each account. Please post any updates to your situation. Mind you, know one spoke of any charges. And never heard of Tuesday being our "delivery day schedule". *, How and by how much and how long are the distributions tax deferred? estLng : estLng We have been providing reliable installation and delivery of propane for residential and commercial use for over 90 years and are committed to our customers and the communities we serve. AmeriGas is now offering the Cynch services to customers in certain areas. In our experience, the average cost our customers have had to pay to leave their old company is $800 to $1,500. They said no problem. Customer satisfaction since 1928. Which brands of propane grill tanks can I exchange? Find the closest Ferrellgas propane refill and delivery location near you. Tip: Light any other propane-powered appliances in your motorhome and ensure they are working properly. The tank was used for their generator only so the usage was very low. 1. *, How are Common Units taxed when sold by the investor? Your email address will not be published. The customer was charged an equipment rent fee. Here are the steps to switch your propane supplier to AmeriGas. He is not a will call customer. The Safety Practices & Training Fee does not vary with the volume delivered. Reconnect fees will vary depending on whether or not the reconnect is scheduled during normal business hours. AmeriGas propane grill tanks contain a net weight of 15lbs of propane. As a unitholder in Suburban Propane, you are a limited partner and your cash distribution is a return of your investment (or capital). jQuery( document ).ready(function() { I have called every week since then and finally received an agreement that they would pick up the tank on March 3, 2023. Open the refrigerator door and look for the LP./AC switch. The new name for the business is Suburban Propane. You won't have to do any of the work yourself, which can take a lot of stress off your shoulders. if (jQuery(".description-form select#product").length > 0) { Keep the tank outside in a dry, well-ventilated area. We no longer need their service and have called to have tank picked up.It is not that easy to have the tank picked up. Suburban Propane Company HQ. This tank is an eye sore and no longer my responsibility. I purchased a home and was forced to use Suburban Propane or I would have had to pay an arm and a leg to get rid of them. estLat : estLat, left, so altogether $170+ for pick up. This isn't a do-it-yourself project, and you'll still need a certified professional to do the work for you. The Best Way to Get Rid of Your Propane Tank When Youre Done Using It, Increasing the Efficiency of Your Propane Pool Heater, Smart Propane Tank Monitors: Why You Need One, Questions To Ask Your Long Island Propane Provider. When I called to ask about the continuing price increases (never a lower price per gallon), I was told that SP charges more because they are a bigger company and have better serviceyeah, right! If declared for that quarter by our Board of Supervisors, distributions are payable no later than 45 days after each quarter end. Rest assured that this waiver is very common. We did remove the tank and the equipment rent fee. The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. Finally, when you are switching propane companies, ask with what the new propane company will offer you to make the transition smoother. So I had to get a loan to pay for it. How are they gettin away with this? The shaded section provies a summary of your invoice at a glance. *If referral is accepted as a new Residential Fuel Delivery Customer, we will provide an account credit with the earned gallons upon the referral's first fuel delivery. Their prices are always higher than the others and they are rude. A Common Unit represents a limited partner interest in the Partnership. Over the years, weve spoken to many customers from other propane companies that are unhappy with their poor customer service and price gouging. It is now 5:46 in the evening and the technician has not called yet. Make sure you turn the gas valve off. Instead, you are taxed on your allocable share of partnership taxable income which will be provided to you each year on Schedule K-1. Now a $60 dollar charge on top of this. This fee may be charged to offset the time and labor involved in the onsite filling of forklift propane gas cylinders. Swap your tanks for refilled ones anytime with our 24/7 self-serve propane exchange kiosks, or find a retailer near you to help with the exchange. Propane smells like rotten eggs, a skunk's spray, or a dead animal. Again, please accept my compliments for your outstanding employees and their dedication to their jobs. Our Business Is Customer Satisfaction Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states. Location & Hours 775 Belleair Rd Clearwater, FL 33756 Get directions Edit business info Ask the Community My manager is a kind, intelligent man. This way, you wont have to pay out of pocket. Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. Tell them why you are leaving, why you are dissatisfied. Learn How Suburban Propane Helps Support The Community, Propane Helps Busy Ports Increase Air Quality. You wont have to do any of the work yourself, which can take a lot of stress off your shoulders. Click HERE to register. Due to this risk, most landfills and recycling centers wont even accept propane tanks. I still got a bill for closeout of $125.00. jQuery('#product-dropdown-wrapper').html(response); They did match the price but instead of dealing with them in the future I purchased a 500 gal. Keep reading to learn the right way to dispose of your propane tankand what not to do. But dont panic. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. The propane tank was old so the landlord decided to rent a tank from Suburban since that's who I was using for the propane. Being the largest provider in the United States has many benefits to our customers. Suburban Propane provides its investors with a Schedule K-1 each year. The fees outlined in your termination options letter arent so scary or meaningful once you know what they mean. Suburban Propane is a great company, the people all want to see new hires succeed. The Safety Practices & Training Fee helps us to maintain our safety standards, which already meet or exceed Federal, State and Local regulations. They are way overpriced compared to other propane services in our area. I owed a $750 bill. tank I was sent a bill for almost $100. *If referral is accepted as a new Residential Fuel Delivery Customer, we will provide an account credit with the earned gallons upon the referrals first fuel delivery. As part of this commitment to your safety, please click on the button below to access Suburban Propane's Safety Tips that include important safety information about your propane system. And it is always a pleasure to talk with them. Ideally, you will have both removal and new tank installation scheduled on the same day. I am hesitant to open the line for fear of leaks in the future. Does Suburban Propane have a Distribution Reinvestment Plan (DRIP)? tank on another property. Keep an eye on the burner flames. Not only will this smell terrible, but it can also become a safety risk. Suburban Propane does not have a Distribution Reinvestment Plan (DRIP). } When the flames burn steadily and turn blue, the propane lines have been purged. I was getting quotes from $1.95 to 3.15 a gal from other companies. I have proof to everything mentioned as well as a letter from the second company who came out/actually did the work that states the tank/parts had not been replaced or worked on prior to their fix. What does it all mean? var localProductDropdown = getCookie("localProductDropdown"); We spoke with the customer yesterday. Suburban propane charged me twice in December 2022 (total of $99.44) for fuel delivery despite not delivering any fuel. The bottom line is that it will cost a little to change propane companies. 144 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. There are two common scenarios: Bottom line? Suburban Propane provides its investors with a Schedule K-1 each year. They called on 12/13/2022 and asked for a quote on a fill and we did quote the fill for the customer at that time. jQuery(this).removeClass('inactive'); Even if the tank iscompletely empty, never store it near anything that can cause it to ignite. After years of two deliveries a year by Suburban Propane they have place a $60 a year rental fee for the tank they service. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Basis is increased by the unitholders allocable share of partnership income (or decreased by the unitholders allocable share of partnership loss) and decreased by any distributions received by the unitholder. A description of the various fees that may appear on . Theres a lot happening in our world. Go with someone else to avoid a lot of headache and heartache. Submit a complaint and get your issue resolved. Required fields are marked *. *, How will the Partnership supply you with tax reporting information? Terrible customer service! When you receive your termination options letter, it is easy to be overwhelmed by all of the fees and propane industry jargon: re-stock fees, the excavation fees , the liability waiver. Your propane tank gave you a beautiful firepit and helped you grill all your favorite foods, but now its empty. Also free training to obtain lp installer license. The account is closed with a zero balance. Dont be disheartened by all of the dollar signs. I called Suburban for fuel and they wanted $4.49/gal.
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