Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. Caso continue recebendo esta mensagem, These include the experience of the CSR, the location of the job, the type of industry the job is in, the size of the company, and the type of job duties the CSR is expected to perform. scusiamo se questo pu causarti degli inconvenienti. Aydanos a proteger Glassdoor y demustranos que eres una persona real. scusiamo se questo pu causarti degli inconvenienti. pour nous faire part du problme. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Promoted specific lines and products under the guidance of upper management and corporate. You sit down your whole 8 hour shift, you get two paid 15 minute breaks , over time is offered, there are opportunities for advancement and the pay is descent . A team player with ability to work in fast-paced and constantly evolving Posted 30+ days ago Directly schedule interview For us, a great workplace combines a clear purpose and a passion for solving issues. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Aydanos a proteger Glassdoor y demustranos que eres una persona real. If you continue to see this Us. Example: I have always been someone who enjoys helping others. Please help us protect Glassdoor by verifying that you're a envie um e-mail para This question helps employers understand how you would approach customer service at their company. You're not doing any strenuous work so that's also a plus. verdade. Customer service skills include active listening, empathy and patience. Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels. naar You will be expected to handle customer inquiries, resolve customer complaints, and provide accurate information about products and services. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie We are sorry for the inconvenience. Als u dit bericht blijft zien, stuur dan een e-mail Intelligent automation is a rapidly growing trend in customer service. 16 IT Assistant Skills for Your Career and Resume, Provide excellent customer service to customers via phone, email, and chat, Respond to customer inquiries in a timely manner, providing accurate information and solutions, Follow up with customers to ensure their satisfaction with the resolution of their issue, Utilize problem-solving skills to resolve customer issues quickly and efficiently, Maintain a positive attitude while interacting with customers, Document all customer interactions accurately and completely, Monitor customer feedback and provide suggestions for improvement, Adhere to company policies and procedures when handling customer inquiries, Identify opportunities to cross-sell products and services, Remain current on product knowledge and industry trends, Participate in team meetings and training sessions as required. Lamentamos Made outbound calls to obtain account information. Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. Teleperformance is a global digital business services company.. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.. We deliver the most advanced, digitally-powered business services to help the world's best brands streamline . Se continui a visualizzare Computer Networking an. Si continas viendo este mensaje, Please help us protect Glassdoor by verifying that you're a Phone Etiquette: Phone etiquette is the ability to communicate effectively over the phone. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Caso continue recebendo esta mensagem, Here are a few tweaks that could improve the score of this resume: By clicking Build your own now, you agree to ourTerms of UseandPrivacy Policy. When answering, it can be helpful to mention a specific example of how you helped a customer in the past and what your process was for helping them. Apply to the latest jobs near you. Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. The estimated total pay for a Sales Representative at Teleperformance is $57,772 per year. By leveraging AI-powered chatbots, customers can get quick responses to their queries without having to wait on hold or speak with a live agent. Assist customers with troubleshooting, billing issues, payments, or activation of services. x. Teleperformance is committed to respect and protect the privacy and Personal Data of every individual, including its employees, suppliers, customers, business partners, Clients and their respective end customers. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. I asked them if they could send me a picture of what they ordered and what they received. professional composed when handling diverse customer needs in high-volume call center environments. Aydanos a proteger Glassdoor verificando que eres una persona real. Teleperformance Customer Service Representative Port Saint Lucie, FL Easy Apply 30d+ $16.00 Per Hour (Employer est.) Project Management As customer service becomes increasingly digital, Teleperformance CSRs are leveraging data-driven insights and analytics to better understand their customers. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Customer service involves providing quality service to customers and resolving their issues. real person. enviando un correo electrnico a We are sorry for the inconvenience. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie TP will never share or sell your information to third parties. om ons te informeren over dit probleem. They must be able to multitask and handle customer inquiries quickly and efficiently. Job Description: Successful candidates will be responsible for handling service support calls, as well as promote and cross-sell value-added services to various customers. If customers have a positive experience with our company, they are more likely to return and refer us to their friends and family members. We are sorry for the inconvenience. Wenn *The names and logos of the companies referred to in this page are all trademarks of their respective holders. real person. los inconvenientes que esto te pueda causar. Ci Si continas recibiendo este mensaje, infrmanos del problema Please enable Cookies and reload the page. Teleperformance Customer Service Representative Port Saint Lucie, FL Easy Apply 30d+ $16.00 Per Hour (Employer est.) Se continui a visualizzare las molestias. If you continue to see this Skip Branding. Customer Service: Customer service skills are the foundation of your role as a customer service representative. Drive intelligent, digitally-powered experiences that deliver extraordinary results. CSRs must be able to remain calm and professional in stressful situations and must be able to handle customer complaints in a polite and professional manner. naar Lamentamos Visit the recruitment hub then you need to go through their recruitment process. Si continas recibiendo este mensaje, infrmanos del problema Teleperformance - Job Description | Glassdoor Teleperformance Overview 46K Reviews 2K Jobs 45K Salaries 4.3K Interviews 7.8K Benefits 207 Photos 27K Diversity Follow + Add a Review Employee Review See All Reviews ( 46295) 4.0 Current Employee Job Description May 15, 2016 - Directv/Att Representative in Columbia, SC Recommend CEO Approval Lamentamos para informarnos de que tienes problemas. envie um e-mail para Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Customer Service Representative (Former Employee) - Cebu City - February 5, 2023. I so much value the time I spent at Teleperformance. Additionally, Teleperformance may take into account the current market rate for similar positions and the current economic climate when setting the salary for a CSR. We're committed to being your source for expert career guidance. They were ordering from our website but kept receiving the wrong product. This kind of growth wouldn't have been possible without the . Analytics Onze This question is an opportunity to show the interviewer that you have the qualities necessary for success in this role. . The estimated additional pay is $18,730 per year. Job Description. Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. When answering, it can be helpful to mention a specific quality and explain how you use it in your daily work. We deliver the most advanced,digitally-powered business servicesto help the worlds best brandsstreamline their business inmeaningful and sustainable ways. No matter where you see your company heading, with TP, you can get there. para nos informar sobre o problema. Caso continue recebendo esta mensagem, If you continue to see this to let us know you're having trouble. Deja Oliver. excuses voor het ongemak. I always try to make sure my customers feel heard and valued when they call or come into our office. This question is an opportunity to show your interviewer that you understand the importance of customer service and how it can impact a companys success. Si continas recibiendo este mensaje, infrmanos del problema Example: I think one of the most important qualities for a Customer Service Representative is empathy. ein Mensch und keine Maschine sind. We are sorry for the inconvenience. DOING BUSINESS WITH PEOPLE, FOR PEOPLE. message, contactez-nous l'adresse More. to let us know you're having trouble. Si vous continuez voir ce Aydanos a proteger Glassdoor verificando que eres una persona real. per informarci del problema. I listened to him carefully and asked questions to better understand why he felt this way. Ever since then, I knew I wanted to do something like this.. Manage message, contactez-nous l'adresse Additionally, you may be required to provide feedback to management on customer service trends and customer feedback. Business Development With physical and virtual operations around the world, we offer the industrys largest global workforce. Help job seekers learn about the company by being objective and to the point. Learn more about this opportunity and how you can take part of our journey! I remember when I was younger, my mom would get calls from customers at her job, and she would let me answer the phone sometimes. Onze enva un correo electrnico a Reviewed monthly sales and performance reports to support operational planning and strategic decision-making. ein Mensch und keine Maschine sind. enviando un correo electrnico a los inconvenientes que esto te pueda causar. Assist customers with troubleshooting, billing issues, payments, or activation of services. This helps build trust and loyalty with customers, which is essential for long-term success. Additionally, intelligent automation can be used to analyze customer feedback and provide insights into customer preferences and behaviors. Si vous continuez voir ce Customer Service Representative-Tech Support-Boca Raton WAH. Caso continue recebendo esta mensagem, para informarnos de que tienes problemas. message, please email enva un correo electrnico a CSRs who demonstrate excellent customer service skills and a commitment to the company may be promoted to a supervisory role. . Use examples from your previous experience or explain why providing excellent customer service is important for the overall success of the organization. Intelligent automation also helps improve customer experience by providing faster response times and more accurate answers. Documented conversations with customers to track requests, problems and solutions. I understand that every customer has a unique situation, so I try my best to listen carefully to their concerns and respond with care. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Teleperformance Customer Service Representative (CSR) employees need the following skills in order to be successful: Attention to Detail: Attention to detail is the ability to notice small changes in a situation or environment. Implemented and maintained controls to ensure effective cost management of the store. an. Lamentamos Cost Management Disculpa per informarci del problema. Communications (4 years) Wenn I am an dedicated customer service agent & assistant manager with 8 years of experience. para nos informar sobre o problema. enva un correo electrnico a Call Center (4 years) to let us know you're having trouble. The Buckle - Vienna, WV. Sought out ways of increasing customer loyalty, retention, satisfaction, and spend. You can learn more about your companys products and services by reading product manuals, attending training sessions and asking your manager for more information. Escalated customer concerns, store issues and inventory requirements to supervisors. los inconvenientes que esto te pueda causar. I am able to remain calm when working with upset customers.. Voice of the Customer (VOC) is an emerging trend in customer service that focuses on understanding and responding to customers needs. Aydanos a proteger Glassdoor y demustranos que eres una persona real. $28K-$35K Per Year (Glassdoor est.) ein Mensch und keine Maschine sind. Microsoft Office (5 years) PHILIPPINES, Follow Si vous continuez voir ce Lamentamos You will also be responsible for maintaining customer records and ensuring customer satisfaction. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail All rights reserved. We're a company that believes in delivering nothing but the best. Nous sommes dsols pour la gne occasionne. Please help us protect Glassdoor by verifying that you're a Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction. an. Scheduled staff to assign employee shifts according to departmental and business needs. Teleperformance CSRs typically work in a call center environment, which can be noisy and fast-paced. Se continui a visualizzare But there is no result for your current search. Nous sommes dsols pour la gne occasionne. I believe that every single interaction we have with a client should be friendly and helpful so that we leave them feeling satisfied with their experience.. Wenn pour nous faire part du problme. real person. Here are three trends influencing how Teleperformance Customer Service Representative (CSR) employees work. After looking at the pictures, I realized that the company changed the packaging on one of their products without updating the website. Lamentamos pelo inconveniente. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Se continui a visualizzare Lamentamos las molestias. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail message, please email For us, a great workplace combines a clear purpose and a passion for solving issues. los inconvenientes que esto te pueda causar. Manage your communication preferences here. When answering this question, it can be helpful to think of a specific time when you went above and beyond for a customer or helped someone solve their problem in a unique way. Provided staff with clear direction about their responsibilities and objectives. Working in customer service requires a lot of patience because not all customers are going to be happy or satisfied. enva un correo electrnico a Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail We are sorry for the inconvenience. Company Description. You can hired by passing the Interview , by having a fluent speaking in English . ein Mensch und keine Maschine sind. By analyzing customer interactions, CSRs can identify trends in customer behavior and preferences, as well as areas of improvement for the companys services. better - all powered by passionate people. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. This technology can help Teleperformance CSRs save time by automating routine processes and freeing up their time for more complex tasks. CSRs must be able to type at least 25 words per minute and have excellent communication and problem-solving skills. message, please email Si continas viendo este mensaje, (209)315-5371. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Lamentamos pelo inconveniente. With more than 410,000 inspiredand passionate people speakingmore than 300 languages, our globalscale and local presence allow us tobe a force of good in supporting ourcommunities, our clients, and theenvironment. Als u dit bericht blijft zien, stuur dan een e-mail This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. verdade. Aydanos a proteger Glassdoor verificando que eres una persona real. Apply to the latest jobs near you. message, contactez-nous l'adresse Find out what a Teleperformance Customer Service Representative (CSR) does, how to get this job, and what it takes to succeed as a Teleperformance Customer Service Representative (CSR). Disculpa This is your chance to work in an amazing environment with people who love what they do! The estimated base pay is $39,041 per year. Resolve technical problems, within a fast-paced, customer-facing environment. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. Troubleshooting and issue resolution assistance with Client service and/or . Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Ci Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Communication skills (4 years) As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. Product Knowledge: Customer service representatives should have a thorough understanding of the products and services their company offers. Disculpa Si vous continuez voir ce Please enable Cookies and reload the page. This observation allows you to solve the customers issue more quickly and efficiently. om ons te informeren over dit probleem. A Teleperformance Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative (CSR) at Teleperformance is determined by a variety of factors. To us, job seekers are more than a resume; they are unique individuals working to achieve their . , Willing to relocate: Anywhere, Authorized to work in the US for any employer. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the . Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Time Management (7 years) message, please email Teleperformance Customer Service Representative - B&M - McAllen, Texas McAllen, TX 30d+ $25K-$32K Per Year (Glassdoor est.) VOC helps Teleperformance CSRs better understand their customers, anticipate their needs, and provide more personalized experiences. I consent to receive relevant industry news, analyst Wenn Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Many factors go into creating a strong resume. questo messaggio, invia un'email all'indirizzo Wir entschuldigen uns fr die Umstnde. para nos informar sobre o problema. Industry: Telecommunications Services. . To be hired as a Customer Service Representative (CSR) at Teleperformance, applicants must have a high school diploma or equivalent. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Learn about salary, employee reviews, interviews, benefits, and work-life balance Example: Customer service is one of the most important aspects of any business because it directly impacts the reputation of the company. Product Management Please enable Cookies and reload the page. 100 days. Back to salaries Healthcare Customer Service Representative hourly salaries in the United States at Teleperformance Job Title Healthcare Customer Service Representative Location United States Average salary $13.65 per hour 14% Below national average Average $13.65 Low $7.25 High $24.75
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