Here's how to find your device ID. After talking to Customer support for weeks, they said that when they look at the trade in, the IMEI number for the phone they received belongs to a Galaxy S9, but for some reason its showing up as a Galaxy S5. Even if your devices have no value, we can recycle them responsibly for you, for free. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. Plus get discounts. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. * You can also use your credit toward a. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. You dont have to put your credit toward a new phone. The most popular is because there actually was a problem with the device once it was received. Enjoy! Today, they credited my account with $142. About trading in devices to Verizon Expand All This article has been viewed 483,948 times. I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. Not a Verizon customer? If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. You may get connected to management as you are running into a meeting or dropping the call. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. Have any lingering questions? Answer a few short questions about the condition of your device to learn the estimated trade-in value. I expect my last two bills to be paid for my time and trouble. Ill try to attach a screen shot of my comments. This is not an isolated problem based on the number of people saying they had the same thing happen. Screen Repair, Water Damage Fixes and More for a Damaged Device - Verizon Not a problem. I upgraded to the iPhone 13 pro and traded in by iPhone XR. The other day, I noticed, they appraised my phone for $142. If so,. Our calculator tells you the estimated market value of your device and any additional promotional value you may be eligible for. We're looking forward to working with you! That is a standard industry practice. Does Verizon trade-in cracked screens? So I wanna know if anyone else actually got their credit? Which is better (and why). Check out the trade-in FAQs page. Excludes Verizon Prepaid plans. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. If you cancel your service, you'll owe the remaining balance of the phone. Your Device ID and IMEI are listed under the Device Information section. Not a Verizon customer, yet? Mobile device deals and promos FAQs | Verizon I feel your pain. Choose which devices you'd like to trade in. rpaulmerrell 6 mo. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. Why it was never clearly explained to the customer by all reps she chatted with? You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. Goodness! Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. To apply for this kind of trade-in you must be logged in to My Verizon. Use your submission ID or the email address that you used when you first made your trade-in request. If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. Find out the trade-in value of. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card. When you trade in or recycle your old devices, you reduce clutter and protect the environment. You'll see the options that apply to your trade-in during the ordering process. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). Yes. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. We would be more than happy to assist you. Trade in problems! - Verizon Community Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. To create this article, 41 people, some anonymous, worked to edit and improve it over time. Great deal right? What's that called in statistics again? You will receive your first account credit within 1-2 billing cycles. New comments cannot be posted and votes cannot be cast. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. Can you please elaborate on your questions/concern? You'll see the options that apply to your trade-in during the ordering process. They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. If you chose to bring your trade-in to a Verizon store*, use our. Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. No trade-in value will be provided for these items, and they won't be returned. Thinking about trading in your phone? They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. It nearly drove me insane. We are here to help! How to Win a Complaint Dispute With Verizon Wireless: 12 Steps - WikiHow This was just one of my many, many issues. Use your own shipping materials and print a label. Note: If you don't have your submission ID, sign in to My Verizon and view My Orders. "Warning: Don't Use Trade-In Program" VZW up to no good. Don't ship the charger, SD card, SIM card or other accessories with your device. The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. I am exhausted and frustrated. These. Archived post. your phone, and receive cash. Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label, Re: Trade-In kits not recieved FOUR times - credited only a FRACTION of the promised amount, Have a phone you love? Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community By signing up you are agreeing to receive emails according to our privacy policy. See How Do I Trade In My Device FAQs. Try being overly polite and thankful. Verizon will pay for shipping to return the trade-in. Mobile device and phone trade-in guide | Verizon The wait is over the biggest Verizon 5G upgrade campaign ever Downdetector only reports an incident when the number of problem reports is significantly higher than . How can I get a copy the contract I signed and agreed on? I've been dealing with the same issue since December 2021. I think I'll take under advisement contacting the BBB and FCC. Have a phone you love? Please sign in again to continue. Avoid calling when you are on the road or have something pending. It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. Start now. I understand you have no confidence in your trade-in. I'd like to hear verizon respond on the matter. Yes. https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. If youd like, you can apply it toward your bill, or save it for a future purchase. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Get up to $500 when you. vzw_customer_support. Trade-In Value: Your Top Questions Answered | Articles | Verizon You can check the status of your trade-in submission online at any time. All tip submissions are carefully reviewed before being published. Did you receive any images of your phone? However, the "damaged" category gets broken down further depending on how you answer certain questions. To create this article, 41 people, some anonymous, worked to edit and improve it over time. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. The other day, I noticed, they appraised my phone for $142. Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. It is common for some problems to be reported throughout the day. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. It's very quick and simple and will get results: Hello! I even spoke to one of the trade in specialists. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Almost anything Verizon sells. Get up to $500 when you. Get up to $500 when you. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. PayPal credit within 2 weeks of receiving your device. Sell Your Phone: Trade-In Your Smartphone for Cash | Verizon If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. Verizon outage or service down? Current problems and outages Once I concluded sharing my request a second time to assure me my complaint would be shared with the executive management team - they ended the chat - AKA, they hung up on me. or put that toward a. device. Excludes Verizon Prepaid plans. To learn more about the process, check out this step-by-step how-to guide. wikiHow is where trusted research and expert knowledge come together. They've also tried to request photos of the phone from the warehouse, but the warehouse cant locate the S5 they claim I sent them and they also cant find my S9 either. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. How to Win a Complaint Dispute With Verizon Wireless. Due to inactivity, your session will end in approximately 2 minutes. After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". Even if it's zero, we can still recycle the device for you. Personal Business. Yes, Verizon accepts devices with cracked screens, but you won't get as much money for them as you would if it was in good condition. To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon. Trade-In kits not recieved FOUR times - finally I - Verizon Community Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. That's what my trade in status said on the app. Send or bring your devices to Verizon within 30 days: If you asked us for a shipping kit, we'll send you a shipping box, padded envelope and prepaid return label for each device you're trading in. "Warning: Don't Use Trade-In Program" VZW up to no good I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. Here's clarification on the most common questions. * Here's where to find the UPS QR code: The code displays during your trade-in request. Also, $45/mo sounds like multi-line pricing. He was going to work on it and get back with me in 2 weeks. I even offered to drive the phones to a physical store, but they said that was not allowed. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). As a consumer myself, I know it's vital to get the proper promotions that are promised. *** You are in the best place to get this corrected. Stores your username on this computer. Told them I didn't want their apologies or understanding - I wanted them to make it right. Enter your mobile number. Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. We'll help cover your costs to switch 2. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Spent over an hour tonight (again) trying to work this out. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Visit a Verizon store for help cleaning a charging port. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. Issue your credit or Verizon Gift Card within 1-2 billing cycles. Excludes Verizon Prepaid plans. I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. 5 Things To Know Before You Buy a Cell Phone at Costco Wholesale If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. I've never owned a S5 and definitely sent a S9. Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). I called and they said not to worry, the $33 per month will start being applied next bill. No. 2 Be prepared. My issues with the trade in credits are still not resolved. Finally, they instructed me a way to request a mailing label that I needed to print myself. If you use your own shipping materials, you must securely pack and label each device in its own package. You must be signed in to access this part of the community. Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? Stop saving old devices; cash them in credit towards a new device instead. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. How do I remove my personal information before I send back my device? You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. The $35 fee helps to recover some of that revenue loss. The promised value of the trade-in credit was $2400 ($400 + $400 + $800 + $800). Thats what my trade in status said on the app. If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value. Include your email address to get a message when this question is answered. If it doesn't match the description or was submitted after 30 days you may receive less value than originally indicated. Then press zero for an agent. If there is any remaining credit it will be put toward your Verizon account. I feel verizon lied. To get your device to us, you can either: Need to change your trade-in method? To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. Scan this QR code to download the app now. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Use your submission ID or email address to order a new kit or print another label. Verizon's latest deals now include up to $800 off with an upgrade While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. What the hell is going on? Note: Verizon is committed to keeping e-waste out of landfills. And we want to make sure you're getting your promotion! I have never been so frustrated and appalled by the lack of customer service of Verizon as I am now. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Return your trade-in device with the battery in place. By using our site, you agree to our. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. Learn more How many times have you complained to Verizon Wireless and gotten nowhere? Here is the link to the complaint center at FCC. This article has been viewed 483,948 times. If you have more questions, or need anything else, Verizon Social Media is here for you 24/7. Follow the steps below to get an estimated value for your device. So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. Visit our Trade-In Tracker. If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process. To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. Go to My Devices in My Verizon. Device trade-ins are final. My concern is more than well documented in my file. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. How can I get information about my trade-in submission? If you're eligible for Instant Credit, and redeeming your trade-in for market value (no promotional value added) the value of your trade-in device can be put toward the cost of your new device. Find instructions for clearing your specific mobile device on our Device Support Overview pages. You should not use this feature on public computers. Re: Trade-In kits not received FOUR times. *Store drop-off and UPS options aren't available in all situations. If you misplaced your shipping materials, visit our Trade-In Tracker. Get up to $500 when you. Overall, the entire process generally takes 4 to 6 weeks. Watch How to find your device ID for more options. So, I got all my phones packed up and shipped (with a photo of all phones powered on and operating next to each mailing label). Please sign in again to continue. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/v4-460px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","bigUrl":"\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/aid99314-v4-728px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"