A shipping confirmation email is sent when all or part of your order is on its way to you. Subscribe to getexclusive offers on designerbrands. I ordered three sweaters and they sent me all three in the wrong size. Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. We found clear and detailed contact information for Bluefly. Items that have been opened or used will not be accepted for return. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. I have now opened a case with PayPal but stay far away from them! Enter your registered Bluefly account's email address and click RESET MY PASSWORD. Unless you are willing to get RRRROOOOBBBBEEEEDDDDD! not the DHL label? Shipping charges are not refundable. Thanks again. We take authenticity seriously so if you feel that the item is fake, I encourage you to contact Customer Service with images so that we can investigate. Style # [protected] Reviews are from legit customers. Should you receive a wrong, damaged or defective item upon receipt, please contact our customer service team directly for assistance. I knew immediately as it was wrapped in poor English packaging and the quality was off in many aspects. I have called 4 times now and spoken with someone different every time. They will not cancel the order and the will not refund my money these guys are thieves i have al really contact the better business bureau. Could not get a return label and no phone number on their site. So, even though the address is wrong and they have not sent out the product yet, they plan to send out the product to the wrong address anyway. Payed a lot of money and now that they are delivered they turn out to be fake! Pieces Sent Back After The Return Period Or Without Original Packaging And The Security Tag Attached, Will Not Be Refunded. Then I tried again and they stated that a return label would be at federal express . Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Ordered an Off-White carry on luggage. The delay in being refunded my money is not acceptable. Thank you for ruining my sister's Christmas! Now I'm stuck with a dress at least two sizes too small. They also charge a restocking fee. Bluefly Review: return policy - ComplaintsBoard.com If you are dissatisfied with an item, please return the item using our easy, online return form. My only recourse at this time is to now waste MORE of my time and cell phone minutes calling my financial institution for a chargeback. Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged. Even at a discount bluefly should offer goods as advertised but the customer service person pretty much told me that I should expect to be scammed. Bluefly - This place should be shut down. Seems they are in the stone age. We will refund the purchase price less shipping costs. Can not fix my order the system electronically pick my former address on there site. CAUTION, Bluefly DEDUCTS $19.95 from your refund when you return an item. I ordered shoes and they were excellent quality but too large. That was not nice. Then I received a confirmation email and was told that my order is ready for shipping. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? To check the status of your order, log in to your account andclick intoyour order to see shipment status & tracking details. I made an order as a guest, without an account. The bathing suit was 27.94, they ripped me off with the label sent. It cancels my orders saying they are out of stock, but the website shows them as if they are in stock. The worst! 1) Enter the order number and shipping zip code into the Order Status link located in My Account. I could not find a "forget password" button, so I contacted their support team. All merchandise listed on our site is new, unless a product states in the description that it is pre-owned. I will not order from Bluefly ever again! Multi-carrier labels and . Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. 2023 Trustpilot, Inc. All rights reserved. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. Hopefully, they will be able to locate the package. Our company wont do business with them again. Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. It's been over 90 days now. Return Time Frames May Vary And Are Indicated With Each Items Description. $195 From $36.99 Save 81 %. From Hudson Jeans, Joe's Jeans, J Brand & More, Must-Haves From Halston, BCBGMAXAZRIA, Iro & More, Shop Wallets, Belts, Hats, Sunglasses & More, Subscribe to getexclusive offers on designerbrands. They assured me it would arrive before Christmas. Summary. SAFETY NOTICE: ComplaintsBoard has analyzed Bluefly and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 94%. Return time frames may vary and are indicated with each item's description. I don't know why I was stupid enough to buy from an unauthorized dealer but never again. Bought a couple pairs of pajamas and Bluefly sent the wrong size. Tip for consumers:Dont Buy unless you plan on keeping it and please dont let your bank flag it for fraud and you place the order again after they fix and they send you 2 of the same thing they going blame you. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. With 3000+ brands, Bluefly is the fashion destination for the style-obsessed. 2023 Bluefly Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Tip for consumers:There is a $20 per item return fee which they don't tell you about. Please follow the Return Merchandise Authorization or RMA instructions or reach out to Customer Service atflyrep@bluefly.com with any questions. Hope it was worth it to you, Bluefly. Track your Bluefly order status with tracking number, get real time notifications when your parcel delivery status updated. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. NEVER HAPPENED TO ME SOMETHING SIMILAR BEFORE .CAN YOU HELP ? Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. My item is over $250. This better-than-thou attitude is astonishing as they're in wrong in the first place. Bluefly will not be responsible for lost packages without proof of this receipt. It wasn't what I expected (item color didn't look the same on the site and the actual) so I decided it will go back. Bluefly | Zulily The boots were cheap, so I'm not going to bother spending another 40! Christmas came and went! I have had multiple issues with my order, to my disappointment given I thought I would give Bluefly another try. I have proves ( USPS tracking 9461236897846278908850 and 9461236897846281217994) that returns are received on 11/16/2020. . Bluefly is unable to process your refund if products are returned to the incorrect address. Using my math, 22-3 equals 19. Return your package via FedEx (recommended for faster processing) or the US Postal Service. USPS stated that a shipping label was created however 72 hours later still not shipped contacted customer (no support) and each time would just get appeasing smart comments .. seemed very nonchalant and non caring Buyer beware!!!!!! Thank you for reaching out to us and we hope to hear from you soon. The company left an official comment to this complaint. Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. But unfortunately I forgot the password to my account. Because i live in Europe I can't do anything about this. . Worst customer service ever!!!!! Tip for consumers:Dont buy from here, such a waste of time, Products used:Tried to buy shoes that were advertised as new, but they were clearly used, I purchased fake bottega from here and could tell immediately after opening the box and touching the cardboard-like leather. Returns will be processed within 10 business days from the date we receive your package. Thank you for taking the time to reach out! Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. THEY DIDNT ACCEPT IT AND THEY SAID IF I OPENED A CLAIM THEY WILL CHARGE ME FOR FRAUD FOR NOT PAYING .. Amazon.com: Butterfly Address Labels Mail your return to the address below. Featured review. Absolutely the worst company to deal with. Or they must have no one working in their return department, even if there is only 1 person, it should have been done by now. Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. I do all my shopping online and never expected something like this! Bluefly strives to ensure accuracy of all orders and apologizes in advance should we not meet this expectation. Customer service is our #1 priority and if you have an issue with us, all you have to do is reach out and we would be more than happy to work with you. Customer service. Color: vintage rose and Hawaii*. Mods: i don't know where to put this, but please move it if necessary. Cannot trust their system and will never use Bluefly again. I didn't return the bag since it's authentic and bought it for a really good price. They may ship directly from different marketplace partners. I'm not sure if they are scammers or if they just have tremendous organizational problems. I emailed then seconds after I saw the receipt in order conformation email. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. I sent letter to their legal counsel. pricey returns I accept, because I wanted the cheap looking and feeling stuff out of my house. For orders shipping in the United States, returns on Diamond, Fine & Estate Jewelry must be received within 21 calendar days from shipment in original condition (including all original packaging). Upon reviewing your account I notice you took the time to leave negative feedback yet you never took the time to reach out to us to see if we could assist you. I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. It didn't occur to me to check their exchange policy beforehand. When I received my order I was shocked to see two identical pairs of shoes. Your better of shopping elsewhere! -Bluefly Team, Hello Scott, As a matter of policy, BBB does not endorse any product, service or business. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. boxes, unless the address is a university address. In the event that the Gift recipient does not have a Bluefly account, one will be created by Bluefly upon receipt of the return. Products used:None. This company does not typically respond to reviews, I Ordered a pair of off white odsy 1000 shoes and they came in one week very authentic everything was new and the shoes were real all these other reviews that are negative are from there experience don't let it change ur mind on weather u should purchase from Return time frames may vary and are indicated with each item's description. They provide excellent customer service. Contact Customer Service who will need to issue a new return label. I did not do anything wrong when I ordered, they shipped the wrong size! When I tried to request an RMA on June 22, I received the following response: Bluefly accepts returns of your requested item within 21 days of the ship date in its original, unused condition (including all original packaging and tags). I have not received the parcel and am out of pocket. Tip for consumers:I don't know what to say. Shipping & Returns - Bluefly We are excited that you are are interested in ordering something from Bluefly! Bluefly Customer Support: Poor Performance. Hope to hear from you soon and thanks again. DON NOT ORDER FROM THIS SCAMMING COMPANY. Due to security reasons, we do not ship to hotels or P.O. Please be sure to follow the directions given for each product you are trying to return. i get that it's discounted designer items but they should still stand behind their product and not treat their customers like crap. I had the item authenticated by a third party yet their customer service team have been extremely abusive and rude denying the determination and refusing a full refund. How do you know the package is lost? Instead, I WILL NEVER SHOP FROM THEM AGAIN AND AM ACTIVELY TELLING ALL MY FRIENDS ON FACEBOOK NOT TO SHOP WITH THEM AND I'M POSTING THIS IN AS MANY PLACES ON THE INTERNET AS I CAN. All pieces will be shipped to our shoppers with a Bluefly security tag; all returns require these tags to remain attached as a condition of the refund. Do not purchase high-end designer goods from this retailer as they do not guarantee authenticity. Sales tax is applied to your Bluefly order in accordance with individual state and local regulations if your shipping address is in one of the following states: CA, FL. So, I called. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. You must log in or register to reply here. Note I havent purchased anything from Bluefly in over ***** years. Contacted customer service and they want me to pay restock fee and shipping for the return. I will never order from Bluefly again! Even if you have to pay more, skip this horrible web seller. Contacted customer service, they said since they got the bag from another company (rue lala), there's no way for them to get the card. If you are experiencing issues with the item received, please contact Customer Service for more information at flyrep@bluefly.com. When they emailed me back they said that they were not able to refund my money and also said how sorry they were. Chlo Woody Logo Canvas Slide. Thanks thinksnow! Wrong, Damaged, Or Defective Items Example on a GNU/Linux box: function f calls function g and lets look at the frame of g. I noticed an email from Bluefly for an order I did not place on 9/21/17. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I orsered size 8 and receivwd size 5. It is going on a month and a half now and I am at my wit's end. My bad. Reviewers satisfied with Bluefly most frequently mention free shipping. Personalize it. Designer Fashion up to 70% Off Shoes, Handbags, Dresses & More - Bluefly Unless otherwise specified in items details, all furniture items are FINAL SALE and cannot be returned. NO SELLER IS MENTIONED ON THE WEBSITE .I ASKED FOR MY INVOICE , THEY SAID THE SELLER SHOULD HAVE INCLUDED AND THEY ARE NOT ABLE TO SEND IT TO ME . it does not state under details for several of your designer handbags? Bluefly ranks 14th among Designer Clothes sites. Postmen. FedEx SmartPost can be dropped off at the U.S Postal Service or FedEx Ground supported locations. Call Bluefly.com customer service faster with GetHuman. I was searching for a matching sweatpant to a sweatshirt purchased at Marshall's, for a family member. You've been warned. It's still in the original packaging and has the tags on it. Free. No response until the next day. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I made an order as a guest Hi Glitt! We offer the finest designer handbags, shoes, fine jewelry and more at the absolute best value. Customer service is non-existent. Balenciaga Womens Grey Grey Grey Fashion Designer Eyewear. My package is stuck at a FedEx facility and they don't have a clue how to pick up a phone and contact FedEx on a customer's behalf. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. The item was returned to Bluefly.com using the prepaid **** return label Bluefly.com provided me with, *****, on 06/21/22. I returned a couple of items, it took an extremely long time for the return to be processed, when I finally received my refund, it was for a fraction of the amount due. Bought Saint Laurent bag from bluefly. Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order. $630 $169.99 Save 73 %. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. This hold will drop off your account within 3-5 business days. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. But this has been the worst, worst experience ever! 3. Simply appalling. Not to mention they charged some extra for shipping without my permission. Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. The complaint is very unclear and makes it sound like you just expect them to fix the problem without you doing anything? Fraudulent. If you have questions on sizing, please contact us. If you Did you return the desk? I contacted mutliple times on emails and chatted to two different representatives- one said 'warehousing issues' and the other just kept going around in circles. The complaint has been investigated and resolved to the customers satisfaction. THIS IS RIDICOLOUS ! Shop Handbags, Shoes, Apparel, Accessories & More, THIS ICONIC BRAND IS REPRESENTED WITH GREAT DESIGN & CONTEMPORARY LIFESTYLE, UNSURPASSED CRAFTSMANSHIP & THE SIGNATURE WOVEN LEATHER, AN ITALIAN FASHION HOUSE MADE WITH CLASSIC & ECCENTRIC STYLE, A TOP FASHION BRAND THAT CULTIVATES THE MOST ELEVATED DESIGN OF STYLES, Styles from Gucci, Prada, Saint Laurent, Bottega Veneta, Fendi & More, Step Into The New Season With New Designer Shoes, Gianvito Rossi Ascent 55 Leather Slingback Pump, Dolce & Gabbana Kim Sicily Small Patent Satchel, Bottega Veneta Small Intrecciato Leather Zip Wallet, Stella McCartney Lace up and Monkstrap Women Eco Leather White Blue, Stella McCartney Ankle Boots Women Fabric Black, Stella McCartney Sneakers Women Eco Leather Pink. Probably my last purchase from Bluefly.com. This is very misleading to consumers and if I had known they were used, I wouldn't have bought them. That is not right. Awful experience. BBB Business Profiles generally cover a three-year reporting period. FINAL SALE items are not eligible for refund, exchange, or store credit. Please click here to visit their site for more details. Yep, they wanted that much money to return the item! Size: 37.5 Chris even shouted me. Oct 29, 2007. Tip for consumers:Returns are $20 for a return label. Shipping to my house: $7, return shipping using Blue fly required label $19.95 + $1 insurance. Claim it and get a lot of features. I'm going to buy a fendi bag on your web. The biggest problem was it didn't came with an authenticity card. Please be sure to follow the directions given for each product you are trying to return. BlueFly Returns Question | PurseForum Bluefly Return Policy | Bluefly Refund Policy | Bluefly Exchange Policy The item you would like to return was shipped more than 23 days ago so on this occasion, we are unable to accept the return. Bluefly does not sell fake goods and any products not sold as Pre Owned should arrive like new. Please reconsider shopping here to avoid hassle. I emailed to the customer service with the correct address. Verified customer. Very disappointed and they are just not even addressing the issue. Additionally we recommend that you check out our reviews on BizRate where we have over 1,500 reviews or Stella Service. . I emailed them several times, never heard back from them. When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. This comment was posted by a verified customer. Bluefly offers international shipping via our partner Shipito. Expedited shipping is not currently available for selection. If you are returning an international purchase you may be eligible for a refund of a portion or all of the duty and taxes.
Mainstays Toilet Seat Installation,
Voting Age In California,
Did Pharisees Have To Memorize The Torah,
What Is A Male Guinea Fowl Called,
Hillingdon Council Tax Contact Number,
Articles B